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Mandarin Speaking Banking Hall Customer Service Associate
Job Posted: 6 days ago
Salary: £ Competitive
Job Type: Permanent
Location: London
Expire in: 22 days
Job Description
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina
Ref: 23033
The Skills You'll Need: Fluent Mandarin, customer skills, ideally a work/academic background in banking.
Your New Salary: Competitive
Office based
Permanent
Start: ASAP
Mandarin Speaking Banking Hall Customer Service Associate - What You'll be Doing:
* Request and obtain Source of Fund (SoF), Source of Wealth (SOW) from customers where appropriate
* Maintain an awareness and have comprehensive understanding of the internal 'Compliance’ Policy and Procedure and awareness of all other associated Compliance policies and procedures, and keep up to date with any changes made.
* Unpaid cheques handling
* Inward Remittance handling
* Remittance Enquiry
* Acts as cover for any other staff members include all areas of the department
* Provide clerical support duties, such as filing, data input, and ad hoc projects and all operational tasks
* Adhere to the Bank and Banking Department’s Code of Conduct and comply with Banking Department and the Bank’s policies and procedures manual at all times
* Assisting the preparation of business, statistical, anti-money laundering, Internal Audit Requirement/Compliance Requirements reports
* Any other duties assigned by the Head/Deputy Head of Banking Department, or a team leader/ supervisor
Mandarin Speaking Banking Hall Customer Service Associate - The Skills You'll Need to Succeed:
* Degree educated (preferably in Finance, Economics or Marketing )
* Experience in Customer Services, Sales & Marketing, Accounting or Banking
* Banking Operations
* Retail Banking Financial Products and Services
* Regulatory, legislative requirements and industry practice for the financial crime disciplines, including Fraud, Sanctions, and other related areas
* Marketing/Sales skills
* Good English and Chinese written / verbal communication
* Email writing skills
* Good skills in time management
* Good interpersonal skills with attention to details
* Proficient in MS Office ( Word, Excel, PowerPoint)
* Demonstrable track record in driving operational efficiency
* Able to multi-task
Please view all our Team China jobs at people-first-recruitment
Please follow us on Linkedin: people-first-team-china
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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