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Monitoring & Backup Engineer

Job Posted: 9 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: NN4, Hardingstone, West Northamptonshire

Expire in: 19 days

Job Description

Monitoring & Backup Engineer

Location: Northampton (hybrid)

Salary: up to £30K

As a Monitoring & Backup Engineer you will join an exciting, fast-paced area of our Managed Service, striving to deliver all-round service excellence to our customers with a proactive mindset. You will play a key role in areas such as the day-to-day operation and monitoring of monitoring & backup systems, supporting stability and early issue detection and delivering core processes/activities.

Job Role Responsibilities

The Monitoring & Backup Engineer role will assist the Managed Service Operation Centre maintaining and managing our current toolset alongside assist the Monitoring and Backup team with day-to-day operational Requests and Incidents to ensure the smooth operation of our client’s infrastructure.

The following key aims are expected:

  * Carry out daily monitoring and first-line checks for Monitoring and Backup for the Managed Service Operation Centre.

  * Provide technical support and escalate to relevant teams where required for all customers and resellers.

  * Act as an initial escalation point and follow documented escalation procedures for Bechtle products and services.

  *  Analyse events, perform initial troubleshooting and incident triage on the related systems communicating with relevant teams or third parties responsible for managing the systems for quick alert resolution.

  * Work with the Service teams to ensure that monitoring and alerting is reported where optimisation may be required for existing customers as well as any new customers from the offset.

  * Ensure customer incidents are progressed and escalated as quickly as possible (on and off-site).

  * Work closely with customers and resellers to ensure that a high level of communication and engagement is maintained.

  * Ensure that solutions are supported in line with appropriate standards and industry best practice.

  * Provide occasional out of hours support and maintenance as required including evenings and weekends.

  * Support senior engineers by assisting with implementation and incident resolution tasks.

  * Assist with customer checks and reviews and create and maintain supporting service documentation.

  * Follow the change control process and ensure records are updated accurately.

  * Ensure incident information is recorded accurately and in a timely manner on our ITSM tool.

  * Highlight potential service improvements or recurring issues whilst working with customers and resellers.

  * Ensure daily monitoring and first-line resolution or escalation of issues relating to customer backups, DR solutions and IAAS platforms.

Required experience & technologies

  * 1–2 years’ experience working in an IT support role with exposure to servers, networks, virtualised systems, backup, M365 & Azure.

  * Eposure to enterprise / mainstream technologies and applications primarily focused on Microsoft 365, Azure, AVD, Windows Server, AD, VMware, Veeam, Acronis.

  * Experience working with RMM and monitoring tools and supporting existing configurations.

  * Entry-level or working towards industry recognised accreditations such as MS102, AZ104, VMware VCP, CCNA.

Job Requirements

  * Excellent customer and stakeholder communication skills.

  * Can work on own intuitive.

  * Good written skills on job reporting and documentation.

  * Driven to provide proactive client experience

What we offer

  * Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)

  * Culture – Social events, Supportive, Fun, Hard working

  * Perks – Incentives (holidays, vouchers, lunches, spot prizes)

  * Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)

  * Subsidised health care/medical benefits

  * Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent

  * Progression Plan – training & mentor programme

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Monitoring & Backup Engineer job near me in NN4, Hardingstone, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!