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Monitoring & Responding Officer SC6
Job Posted: a day ago
Salary: £ 22 - 22 / Hour
Job Type: Contract
Location: Haringey
Expire in: a month
Job Description
Monitoring & Responding Officer
Location: Haringey, London
Hours: Shift pattern (7am–3pm, 3pm–11pm, 11pm–7am)
Salary: £22 Per hour (UMB) £17(PAYE)
As a Monitoring & Responding Officer (MRO), you will be a key part of this essential service, providing both call monitoring and on-site response when required. This is an exciting opportunity to make a real difference to the lives of residents in your community.
Role Overview MROs are responsible for:
Answering and responding to emergency calls from vulnerable service users across the borough via Jontek’s Answerlink call monitoring platform.
Assessing service users’ needs, identifying the appropriate support, and arranging intervention to ensure their wellbeing.
Providing on-site assistance by visiting service users’ homes when necessary.
Undertaking general maintenance of Assistive Technology (AT) equipment, including battery changes and minor repairs, to maintain the service.
Working within a 24/7 shift pattern across mornings, evenings, and nights, with a 20-minute handover before each shift.What We’re Looking For The ideal candidate will have:
Experience in an emergency call monitoring centre, dealing with vulnerable service users.
Experience using a call monitoring platform (PNC or Verklizan preferred; Answerlink desirable).
Excellent communication and compassionate engagement skills, with the ability to build rapport with people in difficult circumstances.
Strong IT and administrative skills.
The ability to adapt to changing priorities in a varied and fast-paced role.
A full, clean UK driving licence and competence in driving, as mobile response duties are required (council fleet vehicles provided; council driving assessment must be passed).
Understanding of safeguarding requirements and commitment to resident welfare.If you would like to apply for the role, please contact Nicola Mansfield at (url removed) or on (phone number removed)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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