Hiring Now: Mortgage Arrears Officer Near You – Apply Today!
Your Next Mortgage Arrears Officer Job Starts Here – Apply Now!
Mortgage Arrears Officer
Job Posted: 11 hours ago
Salary: £ 25,500 - 25,500 / Annum
Job Type: Permanent
Location: IP1, Ipswich, Suffolk
Expire in: a month
Job Description
Our client, a global leading company in the financial services industry is currently recruiting for a Mortgage Arrears Officer to join their team in Ipswich.
This is a fantastic opportunity to join a company that pride themselves on providing a dedicated and trusted service to their clients. This role will be managing the mortgages accounts that are in arrears by ensuring collection and litigation activities are carried out in accordance with regulations. There will be documentation and system updates to update alongside managing the accounts. You will be providing support, organising repayments and advising customers on next steps.
Applicants must be prepared to work on a weekly rotational shift schedule (8:30-17:00/9:00-17:30/9:30-18:00)
Key Responsibilities:
* Taking inbound and making outbound calls from customers in arrears.
* Manage caseload of borrower accounts that range from Day 1 arrears through to litigation.
* Ensure the Teams Service Levels are met and be a contributor to that achievement.
* Analysis of customer information to understand what the best outcome is for their circumstances.
* Corresponding in writing to customers not available by telephone.
* Liaising with third parties, Solicitors and Field Agents to instruct activity in line with policies and procedures.
* Ensure all standards are achieved in line with client expectations of quality, productivity, and performance.
* Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance services to customers and clients.
Essential Experience:
* Excellent communicator at all levels - both verbal and written.
* Experience within a customer service environment.
* Attention to detail with accurate record-keeping.
* Skilled in handling difficult conversations with sensitivity.
* Ability to build rapport and trust while maintaining authority.
* Assessing financial situations to recommend appropriate solutions.
* Identifying vulnerable customers and escalating appropriately.
* Decision-making under pressure, balancing compliance, and customer needs.
Benefits:
* Annual Leave – 25 days (increasing with length of service) + bank holidays
* Additional Leave Purchase Scheme
* Pension Scheme – employer contributions matched up to 5%
* Life Assurance – 2x salary cover
* Private Healthcare – Threshold plan
* Special Leave Days – Christmas shopping day and a volunteering day each year
* Employee Benefits App
* Facilities – on-site showers and secure bike storage
* Sports & Social Club – regular events and activities
* Recognition & Rewards – employee recognition scheme
* Celebrations – annual Christmas partyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Mortgage Arrears Officer job near me in IP1, Ipswich, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).