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MPS Operations Specialist

Job Posted: 15 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Nottingham

Expire in: 12 days

Job Description

Job title: MPS Operations Specialist

Salary: £25,000 p/a

Location: Nottingham (hybrid work available – 3 days in the office, 2 days WFH)

BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our fskilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We have a fantastic opportunity for a MPS Operations Specialist. In this role, you’ll play a key role in ensuring a seamless, responsive, and high-quality experience for our customers. From managing hardware deployments to supporting billing and reporting, your work will directly contribute to our mission of excellence in customer service.

 Key Responsibilities – MPS Operations Specialist

Manage consumables, hardware, and software orders from request to invoicing
Coordinate large-scale hardware deployments and relocations
Handle customer queries via phone, email, and support tickets
Maintain accurate records in systems like Excel and Vantage Online
Support contract creation and monthly billing
Create and update training materials and knowledge base content
Collaborate with internal teams, suppliers, and customers to resolve issues efficiently
Essential:

Minimum Level 2 education (e.g., 5 GCSEs including Maths and English)
Strong Excel skills (VLOOKUPs, formulas)
Experience in customer service and working under pressure
Excellent communication and relationship-building skills
Proactive, organised, and adaptable
Desirable:

Degree in Business, Management, or related field
Experience in Managed Print Services or project management
Familiarity with D365 and invoicing/billing processes
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive.

Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is , we will be happy to action your requests.

Alternative job titles: Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist

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Looking for your next career move? Join a top company hiring MPS Operations Specialist job near me in Nottingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!