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Multi Modal Operations Manager

Job Posted: 20 days ago

Salary: £ 40,000 - 49,000 / Annum
Job Type: Permanent
Location: Egham, Surrey

Expire in: 8 days

Job Description

Our client, a freight forwarder is looking for a Multi Modal Operations Manager to join their office in Egham.

The post-holder will be responsible for:

  * Managing day-to-day multimodal freight operations across air, road and sea, including owning jobs from start to finish, including;

      * quoting,

      * raising files,

      * completion of jobs- including Customs,

      * arranging transport,

      * ensuring both the file and BoxTop system are fully up to date with all relevant information, including accrual of all costs, prior to final billing,

  * Planning and optimising freight routes to balance cost, speed, and reliability

  * Overseeing relationships with carriers, freight forwarders, customs brokers, and third-party logistics providers (3PLs)

  * Ensuring compliance with UK and international customs regulations, including HMRC requirements, import/export controls, and where relevant, IATA or IMO rules

  * Managing freight documentation

  * Monitoring KPIs such as on-time delivery, cost per shipment, cargo damage rates, and carrier performance

  * Identifying and managing risks including delays, capacity constraints, and geopolitical disruptions

  * Driving continuous improvement across processes and systems

Person Specification

Essential:

  * Demonstrable experience in freight, logistics, or supply chain operations, ideally across more than one transport mode.

  * Experience in negotiating contract rates with shipping lines and merchant hauliers for containerised deliveries.

  * Experience with using ASM Sequoia, CNS & Destin8 systems and various customs procedures.

  * Strong knowledge of UK and international customs and trade compliance.

  * Experience managing third-party carrier and supplier relationships.

  * Commercial mindset with the ability to negotiate rates and manage freight budgets.

  * Strong problem-solving ability in a fast-moving, time-sensitive environment.

  * Ability to proactively identify and resolve problems

Desirable:

  * A strong existing client portfolio

  * Minimum 5 years’ experience in ocean freight imports

  * Experience with using BoxTop/Descartes, not essential but preferred

  * Familiarity with dangerous goods regulations (ADR, IMDG, IATA DGR)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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