Expire in: 19 days
Reporting to – Repairs Supervisor
Working Hours: Mon – Fri, 8am – 5pm
Probation Period: 6 months
Job Type: Full Time, Permanent
Job Location: Various sites
Start Date: Immediate
PURPOSE OF ROLE
To provide high quality, professional Plumbing repairs to the reactive repairs business. To work closely with supervisors, planning team and all stakeholders to provide a high-quality professional site-based repairs service. Ensure the highest level of customer focus and service is delivered to our customers continuously.
MAIN DUTIES
* To show the highest level of respect and courtesy at all times to all stakeholders
* Present yourself in company clothing, PPE as supplied and with clean and clear I.D
* Deliver a professional and high-quality repair on every occasion
* Adhere to Health and Safety legislation and good practice without exception
* Use PDA device to record all activities associated with each job
* Ensure notes and photos are of high quality and match the work undertaken
* To report Follow-on works to the planning team and arrange a follow -on appointment
before leaving site
* To consistently achieve a minimum First Time Fix rate of at least 85%
* Always keep your van clean and presentable both inside and outside
* Report any defects on the vehicle to fleet and report all accidents immediately
* Submit weekly, monthly reports as requested
* Attend all invited meetings without exception
* Willingness to work additional hours on occasion and cover the call-out rota when requested
* Undertake any other duties in line with the role
SKILLS & KNOWLEDGE
* Outstanding communication skills with the ability to deal with all stakeholders
* The ability to build and maintain good working relationships with all contacts both internally
and externally
* Maintain a professional representation of the team
* Experience of working in a responsive repair environment
* Experience of delivering reactive repairs in a customer focused environment
* Have a good understanding of value for money in terms of the most cost-effective way to
deliver repairs
* The ability to strategically plan and organise workloads
* A proactive / can do approach to work
* The ability to work on own initiative and take full ownership of role and responsibility
* The ability to work as part of a team and independently
* The ability to follow process and work in a fast -paced setting whilst remaining calm and
focused
* Own a full tool kit to suit the tasks that you are likely to encounter
* Be able to maintain a professional representation of the team
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