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National Account Manager (Facilities Management)
Job Posted: a day ago
Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
National Account Manager
Salary: £50,000 – £55,000
Car Allowance: £5,000
Bonus Scheme | Pension | Health Cash Plan
Location: Home-based with national travel and regular client/site visits
The Opportunity
Our client, a market-leading organisation within the Facilities Management and Specialist Cleaning sector, is looking for a dynamic National Account Manager to join their expanding team. This is an outstanding opportunity for a commercially astute professional with proven B2B account management experience to step into a pivotal role, managing key national clients and driving sustainable growth in a fast-paced, service-led industry.
Why Join?
Our client delivers essential services that keep critical environments — from hospitals and housing associations to education, transport, and industrial facilities — safe, clean, and fully operational. With a reputation for reliability, compliance, and outstanding customer service, they take pride in delivering solutions that exceed expectations, supporting some of the most challenging and high-profile environments across the UK.
What You’ll Do
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Take ownership of national client accounts, acting as the trusted partner and primary point of contact.
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Develop and grow relationships at all levels, identifying opportunities for upselling, cross-selling, and service expansion.
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Collaborate with project and operational teams to ensure seamless service delivery and customer satisfaction.
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Lead regular site visits and client review meetings, providing actionable insights and recommendations.
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Manage pricing, tendering, and contract reviews to ensure commercial success.
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Track revenue forecasts, sales pipelines, and CRM activity to ensure visibility and accurate reporting.
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Support the mobilisation of new client accounts, ensuring smooth transitions and strong service uptake.
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Proactively manage risks, debt, and client issues with a solutions-focused approach.
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Contribute to the continuous improvement of account management processes, sharing best practice across the business.
What We’re Looking For
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Proven experience in B2B account management, ideally within Facilities Management, Specialist Cleaning, or a service-led environment.
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Exceptional relationship-building and influencing skills, with the ability to engage stakeholders at all levels.
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Strong commercial awareness, with experience managing pricing, margin, and profitability.
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Track record of achieving or exceeding targets in a fast-paced, customer-focused environment.
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Excellent communication skills, both written and verbal, with a consultative and solutions-driven approach.
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Highly organised, adaptable, and able to prioritise workloads effectively under pressure.
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Proficiency with CRM platforms, reporting tools, and Microsoft Office applications.
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Customer-centric mindset with a focus on long-term partnerships and service excellence.
Desirable
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Experience in Facilities Management, Specialist Cleaning, or related industries.
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Minimum 2 years’ experience in Account Management or Internal Account Management.
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Ambition to grow into a senior commercial leadership role within FM.
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Membership of relevant industry bodies or trade associations.
This is a fantastic chance to join a growing, progressive organisation where you can truly make your mark. If you’re looking for a role that combines commercial acumen, client engagement, and the chance to influence service delivery on a national scale, we’d love to hear from youBefore You Apply
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