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National Services Manager
Job Posted: 16 hours ago
Salary: £ 60,000 - 75,000 / Annum
Job Type: Permanent
Location: Weston-super-Mare, North Somerset
Expire in: a month
Job Description
Job ID: AD53
Job title: National Services Manager
Industry: Tool and Plant Hire
Salary: £60,00 - £75,000
Drive Innovation. Lead Teams. Shape the Future of Service Excellence.
An industry-leading, nationwide supplier of technologically advanced plant hire machinery is seeking a dynamic National Services Manager to join its senior leadership team. Serving major infrastructure sectors including construction, rail, and energy, they pride themselves on a forward-thinking, safety-first approach and a commitment to sustainability and integrity.
About the Role
As National Services Manager, you will lead all aspects of our national service network—overseeing workshop operations, mobile engineering teams, and technical support functions. Your mission: deliver reliable, efficient, and safe machinery that meets the high expectations of our clients across all sectors.
You’ll play a critical role in shaping the future of our service offering—bringing strategic vision, operational rigour, and inspirational leadership to a high-performing technical team.
What’s in It for You?
* Company car or car allowance
* Generous holiday package that grows with service
* Employee Assistance Program & wellbeing support
* Refer-a-friend bonus scheme
* Paid volunteer days for personal or community service
* Discounted gift cards from major retailers
* Access to annual employee satisfaction survey – your voice matters!
Key Responsibilities
Strategic Leadership
* Define and deliver a forward-thinking national service strategy.
* Identify innovation opportunities and implement best-in-class service enhancements.
* Contribute to senior leadership decisions with insights on operational performance and service development.
* Operational & Technical Oversight
* Lead multi-site workshops and mobile engineering teams.
* Ensure smooth delivery of planned maintenance, repairs, and responsive breakdown support.
* Uphold the highest standards of safety, compliance, and technical quality.
People Development & Team Leadership
Inspire, develop, and support a skilled technical workforce.
* Conduct performance reviews, create development pathways, and foster a culture of ownership and accountability.Champion continuous learning and skills progression.
Customer & Stakeholder Collaboration
* Ensure exceptional, reliable service delivery to all customers.
* Act as a senior point of contact for service-related challenges.
* Collaborate across departments to align technical capabilities with commercial goals.
* Performance Monitoring & Continuous Improvement
* Set and monitor KPIs to track service delivery and operational efficiency.
* Drive a culture of continuous improvement through smarter processes and team empowerment.
What We’re Looking For
Experience & Skills
* Senior-level service management experience in plant hire, construction, or heavy equipment.
* Strong technical knowledge of plant machinery, mechanical systems, and hydraulics.
* Proven leadership of multi-site and mobile engineering teams.
* Clear, confident communicator with a solutions-focused mindset.
* Ability to analyse data, make informed decisions, and manage competing priorities.
* Competent with reporting systems and digital tools.
Qualifications
* Full UK Driving Licence (essential)
* IOSH or NEBOSH Health & Safety qualification (desirable)
* UK right to work (essential)
This is more than just a job—it’s a chance to shape and lead an essential national function within a progressive, people-first business. If you’re ready to bring your leadership, strategy, and service excellence to a growing, values-driven company, we’d love to hear from you.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidatesBefore You Apply
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