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Neighbourhood Officer
Job Posted: 2 hours ago
Salary: £ 20 - 27 / Hour
Job Type: Contract Temporary
Location: Coventry, West Midlands (County)
Expire in: a month
Job Description
BDS are working with a leading a non-profit affordable housing association who provide affordable housing across Coventry and Leamington Spa
About the role
We are looking for a customer focussed Neighbourhood Officer to join the team on an initial temporary ongoing contract
Hours: 36.5 per week
Salary circa: Up to £20ph PAYE- £27ph UMB
Work pattern: Hybrid flexible- 3 days out in the community and 2 days from home
Car driver is essential and holding an enhanced DBS from the last 12 months
Duties:
* Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents lives, including ensuring properties are well presented and maintained.
* Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live.
* Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk-managed and safety planned appropriately.
* Work to resolve ‘standard’ ASB cases by way of investigation, enforcement and/or prevention.
* Through close and regular contact with residents, you will identify and assist vulnerable residents, referring them on to internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy..
* Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions
* Support the work of the H&S Team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within the properties.
For this role you will need:
* Formal qualifications, or equivalent experience, within the area of Neighbourhood Management.
* The ability to effectively apply your knowledge in practice to support service delivery.
* Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business.
* Effective organisational, time management, administrative and prioritisation skills.
* Good IT skills.
* The ability to work as part of a multi-disciplined team.
* Practical problem solving skills.
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