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Neighbourhood Officer
Job Posted: 2 days ago
Salary: £ 20 - 24 / Hour
Job Type: Temporary
Location: East Midlands
Expire in: a month
Job Description
The Opportunity
We're currently recruiting for an experienced Housing Officer to join a busy social housing provider on a 12-month contract. This is an excellent opportunity for a neighbourhood-focused housing professional who can hit the ground running and manage a varied patch with minimal supervision.
Working largely remotely, you'll be responsible for delivering a high-quality neighbourhood and tenancy management service, ensuring residents receive excellent customer service while maintaining sustainable communities.
Key Responsibilities
* Manage a designated neighbourhood patch.
* Deliver all aspects of tenancy management, including tenancy sign-ups, reviews and tenancy sustainment.
* Investigate and manage anti-social behaviour cases through to resolution.
* Undertake estate inspections and ensure neighbourhood standards are maintained.
* Deal with tenancy breaches and take appropriate enforcement action where required.
* Identify and support vulnerable residents, making referrals to relevant services.
* Work closely with internal teams and external agencies including local authorities and police.
* Respond to resident enquiries and complaints efficiently and professionally.
* Maintain accurate case records and ensure compliance with housing policies and procedures.
About You
To be considered, you must have:
* Proven experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer or similar within social housing.
* Experience managing ASB and tenancy-related cases.
* Strong knowledge of housing and tenancy management practices.
* Excellent communication and stakeholder management skills.
* The ability to manage a varied caseload independently.
* Experience working within a housing association, local authority or social housing provider.
* Availability to start at short notice or immediately.
Interested? Apply today for immediate considerationBefore You Apply
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