Hiring Now: Network Aftersales Coach Near You – Apply Today!
Your Next Network Aftersales Coach Job Starts Here – Apply Now!
Network Aftersales Coach
Job Posted: a day ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Warwick, Warwickshire
Expire in: a month
Job Description
Position Summary:
Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability.
Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement.
Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance.
Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
Role Purpose
To work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators.
Role Scope
Working as part of a team to:
-Deliver improvements in a number of aftersales based Key Performance Indicators
-Working with business management and staff to root cause areas of underperformance and coach improved techniques in:
Customer Satisfaction, Commercial performance (EVHC), Customer preparation and Technical Pre Plan, Team working and communication, Process improvement and quality management, Quality control processes and analysis, VWG systems understanding and utilisation, Facilitating sustainable solutions and continuous improvement, Staff development, Ability to prioritise workload to deliver agreed contracted days, Accurate and timely Administration, Visit Reports and SMART Actions, Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client
Experience
* The successful candidate will need to possess a strong working knowledge of Dealer aftersales processes
* The ability to develop individuals in order to improve and sustain performance is imperative
* Previous / current experience of working in a regional or national role for a vehicle manufacturer and / or franchised dealer group would be an advantage.
* Demonstrable experience in business coaching and change management would be a strong advantage
Key Competencies
* Ability to inspire, coach and influence others to achieve results
* Ability to communicate at multiple levels
* Outgoing and energetic
* Understanding of franchised dealer business best practices
* Excellent communication, interpersonal and analytical skills
* Accurate and timely Administration
* Flexible approach to work – a self-sufficient, self-starter
* PC literate
Additional Information
Working Pattern and Location
* Permanent
* Monday-Friday
* Location: Field Based
Package
* £40,000 - £45,000 per year
* 25 days annual leave entitlement
* Company contributory pension plan
* Healthcare scheme
* Life Assurance
* Company carBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Network Aftersales Coach job near me in Warwick, Warwickshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).