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Network Engineer UCC

Job Posted: 20 days ago

Salary: £ Competitive
Job Type: Permanent
Location: GL4, Barnwood, Gloucestershire

Expire in: 8 days

Job Description

The Role

The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients.

This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play a key role in improving service quality, ensuring compliance, and supporting continuous service improvement in a regulated environment.

Key Responsibilities

  * Resolve complex UCC incidents across Microsoft Teams, Direct Routing, SIP/VoIP, and meeting room technologies

  * Execute standard and complex UCC changes in line with governance and compliance requirements

  * Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints

  * Monitor and optimise service performance using CQD, analytics, and incident trends

  * Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools

  * Collaborate with Network, EUC, vendors, and service teams to resolve dependencies

  * Support major incident management and escalations across UCC services

  * Drive continuous service improvement and reduce recurring issues

  * Maintain accurate documentation to support compliance and audit requirements

  * Mentor L1/L2 engineers and improve escalation quality and knowledge sharing

  * Ensure all activities align with financial services regulatory frameworks

  * Provide input into service reporting, governance packs, and post-implementation reviews

Experience & Knowledge

Essential:

  * Strong experience in UCC / unified communications support and operations

  * Experience supporting Microsoft Teams (including voice and collaboration)

  * Understanding of VoIP, SIP, call flows, and QoS dependencies

  * Experience with Direct Routing or Operator Connect environments

  * Strong troubleshooting skills across endpoints, networks, and user experience

  * Experience with ITIL processes (incident, change, problem management)

  * Familiarity with ServiceNow or similar ITSM tools

  * Strong communication skills in customer-facing environments

Desirable:

  * Microsoft 365 or Teams certification (e.g. MS-700)

  * Experience within managed services environments

  * Exposure to Zoom, Webex, or multi-platform UC environments

  * Knowledge of compliant communications / call recording solutions

  * Basic scripting/automation (PowerShell)

Benefits

  * Pension with employer contributions

  * Private healthcare

  * Discounted gym memberships

  * 25–27 days holiday + bank holidays + birthday off

  * 24/7 wellbeing support + Team Claranet initiatives

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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