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Nights Customer Service Advisor

Job Posted: 14 days ago

Salary: £ 16.23 - 16.23 / Hour
Job Type: Contract Temporary
Location: DE22, Allestree, Derby

Expire in: 14 days

Job Description

Belmont Recruitment are currently looking for a Customer Service Advisor to join Derby City Council's Carelink Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week on a 3 week rolling rota (nights), including weekends.
Working within a 24/7 monitoring centre, you will be responsible for handling emergency and non-emergency calls, responding appropriately to customer needs, maintaining accurate records, and liaising with emergency services, council departments, contractors and partner agencies.
Key Responsibilities
  * Provide a professional and sensitive call handling service for Telecare users and other service callers.
  * Assess, prioritise and respond to emergency alarm activations and customer enquiries.
  * Liaise with emergency services, contractors, council services, relatives and partner agencies where required.
  * Maintain accurate records using computerised call handling and customer management systems.
  * Process customer information, contracts, scheduled visits and service requests.
Hours - 11pm to 7am
If this role would be of interest to you, please apply with an up to date CV ASAP

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