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Onboarding Team Leader

Job Posted: 18 days ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: CH4, Saltney, County of Flintshire

Expire in: 10 days

Job Description

Outbound Onboarding Team Leader
We’re hiring a results-driven Team Leader to manage an outbound onboarding team focused on converting new leads into active customers.
This role is ideal for someone from a sales, contact centre, or high-volume customer environment who thrives in a target-driven setting. Industry experience isn’t essential.
Key Responsibilities
  * Lead and coach a team to achieve conversion and revenue targets
  * Drive outbound activity (calls, follow-ups, pipeline management)
  * Improve lead conversion and customer engagement
  * Monitor performance metrics and act on insights
  * Build a high-energy, results-focused team culture
  * Ensure consistent, high-quality customer conversations
What We’re Looking For
  * Experience leading or coaching a performance-driven team
  * Background in sales, telesales, or contact centre environments
  * Strong focus on targets, performance, and results
  * Confident communicator with good coaching skills
  * Data-driven and commercially minded
What You’ll Bring
  * Energy, resilience, and accountability
  * A hands-on leadership style
  * A drive to improve performance and processes
Success Measures
  * Conversion rates
  * Team performance vs targets
  * Activity levels and pipeline progression

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