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Online Betting Customer Executive
Job Posted: 15 hours ago
Salary: £ 33,500 - 34,500 / Annum
Job Type: Permanent
Location: Salford, Greater Manchester
Expire in: a month
Job Description
As a Online Betting Customer Support Executive, you will join a passionate and skilled team committed to delivering an exceptional sports betting experience for internation consumers. In this role, you will draw upon your expertise in sportsbook operations to provide outstanding customer support across multiple channels, including live chat, email, and phone.
Client Details
This opportunity is with a medium-sized organisation based in Manchester, known for its commitment to delivering betting & media services.
Description
Key responsibilities will consist of:
Respond promptly and professionally to customer queries via email, live chat, and phone.
Provide guidance on sportsbook products and services to ensure customer satisfaction.
Resolve customer issues effectively, escalating complex cases when necessary.
Monitor campaign performance and pacing to ensure expected outcomes are achieved, troubleshooting and optimising as needed to enhance results
Collaborate with Executives, Senior Executives, and the Global Hub team to generate precise and detailed weekly/monthly campaign performance reports, often using Microsoft Excel, and lead client calls to present findings when required
Provide performance commentary that offers valuable insights and actionable recommendations for clients, identifying trends and suggesting platform-specific strategies to capitalise on opportunities or mitigate risks
Deliver high-quality presentations to clients
Liaise with internal teams to ensure client needs are met
Keep abreast of industry trends and competitor activity
Participate in networking events to promote the company and its services
Serve as the primary social point of contact for clients, ensuring their continued confidence in the team's and agency's social media performance
Maintain a strong understanding of media and technology advancements that impact the client's business, providing informed guidance and strategic recommendationsProfile
A successful Betting Customer Service Executive should have:
Experience required within betting industry.
A strong interest in sports and a good understanding of sportsbook products.
Excellent written and verbal communication skills.
Previous experience in customer service, ideally within the leisure, travel, and tourism industry.
Ability to handle multiple tasks in a fast-paced environment.
Proficiency with basic computer applications and CRM systems.
A positive attitude and problem-solving mindset.
Attention to detail and a commitment to delivering top-notch service.Job Offer
A competitive salary range of £34,500 - £36,500
A vibrant company culture that values creativity and innovation
Hybrid working, with increased flexibility
Opportunities for professional development and growth
The chance to work in the exciting Media & Agency industry in Salford
Company wide bonus schemes
Collaborative working environments
Exposure to large industry potential with L&D supportBefore You Apply
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Looking for your next career move? Join a top company hiring Online Betting Customer Executive job near me in Salford, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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