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Online Manager
Job Posted: 39 minutes ago
Salary: £ Competitive
Job Type: Permanent
Location: Bristol
Expire in: a month
Job Description
More About The Role
We Make Morrisons…
From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with a network of almost 500 stores, over 1,600 convenience stores and an online home delivery service.
Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re currently recruiting for a high performing Online Manager. In this role, you will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department. You will manage a team of Home Delivery Drivers & Customer Assistants who source products for online orders through various platforms.
Reporting into the Store Manager, you will also:
Empower colleagues to always put the customer first and deliver outstanding customer service
Champion customer service by listening and responding to customers
Take time to review customer feedback
Ensure market leading availability across the department
Lead a supportive and performance driven department
Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
Deliver training to ensure team have the capability and confidence to deliver their role
Enable colleagues to work with confidence across various departments
Identify and develop talent within the department
Build effective relationships with other operating departments
Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
Take a leadership role within the store
Ensure resource is planned thoroughly
How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
As part of our total rewards package we offer:
15% Morrisons discount (both in store and online)
10% discount for a designated friend/family member
33 days annual leave
Private Aviva Healthcare plan
Annual bonus scheme
Generous company pension contributions
4 x life assurance through our company pension scheme
Enhanced maternity, paternity and adoption schemes
Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Subsidised on-shift discount
More About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
Experience of managing a team in a fast paced environment
You will need to be a great communicator who can share knowledge, experience and best practices
You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
You must be adaptable to change, whilst being able to challenge effectively
As a Manager, you will actively listen to and respond effectively to customers and colleaguesWe are an equal opportunities employer and welcome applications from all sections of the community.
More About Us
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else.
At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so wellBefore You Apply
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