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Operational and Technical Assistant
Job Posted: 16 hours ago
Salary: £ 14.26 - 18 / Hour
Job Type: Temporary
Location: Merton, Greater London
Expire in: a month
Job Description
About the Role:
We are seeking a proactive and detail-oriented Operational and Technical Assistant to join the Regulatory Services Partnership (RSP) supporting the London Boroughs of Merton, Richmond, and Wandsworth.
As a key member of the Operational and Technical Support Unit, you will deliver an exceptional front-line service across various contact channels—handling queries from residents, businesses, and stakeholders. This role supports services such as Licensing, Food & Safety, Pest Control, Air Quality, Noise Nuisance, Private Sector Housing, and Trading Standards.
Key Responsibilities:
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Responding to queries via phone, email, and face-to-face.
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Processing applications, assessing documentation, and issuing licenses.
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Inputting and maintaining accurate data in council systems.
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Liaising with internal teams and external stakeholders.
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Processing payments and handling less complex regulatory cases.
Requirements:
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Previous experience in a local authority or regulatory environment.
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Strong customer service and administrative skills.
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Ability to handle data entry and documentation with accuracy.
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Confident dealing with members of the public and multi-agency teams.
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Able to attend the Merton office 3 days per weekBefore You Apply
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