Hiring Now: Operational And Technical Support Assistant Near You – Apply Today!
Your Next Operational And Technical Support Assistant Job Starts Here – Apply Now!
Operational And Technical Support Assistant
Job Posted: 10 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Morden, London
Expire in: a month
Job Description
Operational And Technical Support Assistant
Location: Civic Centre, SM4 5DX
Start Date: ASAP
Contract Duration: 9+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 15.26 per hour
Job Ref: (phone number removed)
Responsibilities
Learn and perform the role by instruction and guidance to a high standard.
Open, distribute, and record incoming post, including downloading digital work from portals and divisional mailboxes.
Provide accurate information and advice to stakeholders, recording details on IT systems and making appointments as required.
Process applications and requests for services such as Noise and Pollution, Food and Safety, pest control, and various licenses in accordance with procedures and timescales.
Ensure fee payments and refunds are correct and processed according to financial management procedures, maintaining accurate records.
Perform administrative duties related to the preparation and service of statutory notices.
Prepare and issue letters, notices, and licenses as required.
Maintain accurate and up-to-date records in both electronic and hard copy formats, adhering to GDPR and Data Protection Regulations.
Collect information and collate statistics for process improvement and performance evaluation of the RSP.
Handle a wide range of service requests and enquiries from internal and external sources.
Attend and contribute to meetings and training sessions as required.
Carry out other duties appropriate to the grading of the post as needed.
Develop and maintain knowledge of legislation relevant to specific areas of responsibility.
Work flexibly and provide cover for other assistants when necessary to meet service needs.
Provide administrative and business support to operational and professional officers.
Person Specification
Possess 3 GCSEs (or equivalent or relevant experience) including Math and English.
Hold an NVQ in customer service.
Understand local authority and regulatory services.
Have knowledge of legislation related to services such as Licensing, Food and Safety, Private Sector Housing, Trading Standards, Noise and Nuisance, Air Quality, and Pest Control.
Deliver excellent customer service.
Experience working in a fast-paced, demanding front-line customer service environment.
Adaptability to changing circumstances.
Experience providing technical administrative support to professional officers in local government or a similar environment.
Experience taking payments and using Microsoft IT packages confidently.
Ability to organize and prioritize workload to meet deadlines and statutory timeframes.
Excellent communication skills for providing clear verbal and written instructions and advice.
Good numeracy skills for working with figures accurately, including multiplication, fractions, and percentages.
Ability to work as part of a team and communicate confidently with colleagues, the public, and contractors.
Organizational skills for managing workloads to meet deadlines.
Ability to learn and explain technical information to non-technical people.
Maintain professionalism and calmness at all times.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosedBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Operational And Technical Support Assistant job near me in Morden, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).