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Operational Delivery Director
Job Posted: a day ago
Salary: £ 120,000 - 120,000 / Annum
Job Type: Permanent
Location: Nationwide
Expire in: a month
Job Description
Operational Delivery Director
Salary: (phone number removed)
Location: Hybrid - Warrington, Milton Keynes, Bromley
My client is seeking an experienced and driven Operational Delivery Director to join their senior leadership team at a pivotal stage in their growth journey.
Working closely with the Client Services Director and Commercial Director, you will lead the operational heart of the business, ensuring services are delivered efficiently, consistently, and at scale. This role offers the opportunity to take ownership of end to end operational performance, building the systems, processes, and culture that deliver excellence and sustainable growth.
About the role
The organisation delivers high volumes of property surveying and consultancy services across the United Kingdom, helping clients meet compliance, safety, and asset management obligations. Clients rely on them for large quantities of data and reports delivered quickly, accurately, and to the highest standards. Your mission will be to make that happen every day while improving efficiency, productivity, and profitability.
You will manage the operational functions that drive success, including scheduling, quality assurance, information technology, and transformation. You will ensure delivery teams have the tools and support needed to perform while maintaining control of performance, cost, and risk. Working with the Client Services Director, you will turn strategic objectives into seamless day to day delivery.
This is a hands on, detail focused leadership role. You will solve operational challenges, make data driven decisions, and embed improvements that scale. You will also oversee supplier management of IT systems, ensuring they are efficient and aligned with business needs.
Key responsibilities
Lead and improve the operational delivery strategy in line with business goals
Optimise delivery processes, systems, and standards
Oversee scheduling, quality assurance, and IT functions to support delivery
Drive efficiency through process improvement, automation, and technology
Monitor performance, risk, and compliance at board level
Deliver on commercial and client objectives while ensuring profitability
Lead and develop operational managers and teams
Success measures
Improved efficiency, productivity, and utilisation
On time, on budget delivery across all services
High performing, engaged teams
Strong governance, compliance, and risk management
Excellent client outcomes and consistent performanceAbout you
You are an experienced operational leader who thrives on transformation and improvement in a fast paced environment. You combine strategic thinking with a practical, hands on approach and have a track record of building high performing teams.
Essential experience
Senior leadership in national, multi service operations
Strong background in process optimisation, IT systems, and transformation
Profit and loss responsibility and strong financial understanding
Experience leading scheduling, quality assurance, or technical support teams
Decisive, solutions focused mindset
Inspirational leadership style that builds accountability and engagement
Knowledge of property compliance or surveying is desirable
Why join
The client has been recognised by Best Companies as a Very Good Employer every year since 2018. They are known for their supportive culture, strong values, and focus on growth and wellbeing. Benefits include:
Twenty six days holiday plus bank holidays, rising with service
Enhanced pension, maternity, and paternity pay
Option to buy or sell annual leave
Private healthcare and wellbeing support
Electric car and cycle to work schemes
Volunteering days, social events, and training opportunitiesBefore You Apply
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