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Operational Workflow Analyst
Job Posted: a day ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Contract
Location: London
Expire in: a month
Job Description
Operational Workflow Analyst - 9 Month Fixed Term Contract
Location: Home based with occasional national travel and stay over as required
Hours: Full-time, 40 hours/week
Salary: 9 Month Fixed Term Contract - £47K (Pro Rata)
Are you passionate about designing smarter workflows that improve how services are delivered? We're looking for an Operational Workflow Analyst to join a national leader in service delivery and digital transformation. This is a brilliant opportunity to help shape the future of operations in a people-focused, forward-thinking organisation.
Operational Workflow Analyst Role:
As an Operational Workflow Analyst, you'll play a pivotal role in reviewing, mapping, and improving operational workflows across multiple service areas. Working closely with IT, frontline teams, and product leads, you'll help align real-world service delivery with smart system design-streamlining processes for greater efficiency, scalability, and user experience.
Operational Workflow Analyst Key Responsibilities:
Analyse existing workflows to identify bottlenecks and improvement opportunities
Map current and future state processes using visual tools like BPMN
Work collaboratively with internal teams to validate process design
Capture business requirements to inform system configuration and process enhancements
Recommend workflow improvements based on data insights and feedback
Support contract mobilisation and change-readiness assessments
Document processes, governance updates, and SOP inputs
Track workflow performance and iterate improvements post-implementationOperational Workflow Analyst Candidate Profile:
Experience: Proven background in workflow analysis, operations design, or service optimisation
Tools: Familiar with BPMN or similar process modelling techniques
Understanding: Service delivery, systems thinking, change management
Skills: Highly analytical, process-driven, and detail-focused
Communication: Confident working across technical and non-technical teams
Traits: Curious, collaborative, methodical, and improvement-focusedWhy Join?
This is more than a back-office role-your work will directly impact how services are delivered to thousands. You'll collaborate with passionate teams, influence system configurations, and be a key driver in scalable service transformation. If you love
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacanciesBefore You Apply
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