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Operations Analyst
Job Posted: 2 hours ago
Salary: £ 57,500 - 60,000 / Annum
Job Type: Contract
Location: SW1V, Victoria, Greater London
Expire in: a month
Job Description
Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills
* Experience in incident management, investigations, operations, or an analytical role in a service environment.
* Strong analytical skills such as Google Workspace and Tableau.
* Comfortable using Slack, Salesforce, Jira, and similar operational tools.
* Ability to identify patterns in data and turn insights into actionable recommendations.
* ITIL Foundation preferred.
Responsibilities:
* Support timely and consistent handling of incidents, investigations, and related case work.
* Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
* Perform root cause analysis and identify trends across incidents and recurring issues.
* Provide analytical insights that help prioritise fixes and improvements with Product and Engineering.
* Contribute to improvements that resolve issues more quickly.
Benefits
* Global company, long contract
* Hybrid role
* Free breakfastBefore You Apply
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Looking for your next career move? Join a top company hiring Operations Analyst job near me in SW1V, Victoria, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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