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Operations Assistant

Job Posted: 13 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Rugby, Warwickshire

Expire in: 15 days

Job Description

Operations Assistant
Location: Rugby
Salary: £28-30K
Hours: Monday – Friday, 08:30 – 16:30 (37.5 hours per week)
The Role
Nolan Recruitment are delighted to be recruiting on behalf of a valued client for a proactive and detail-oriented Operations Assistant.
This is a varied and fast-paced position within a busy logistics environment, supporting the coordination of international shipments including imports, exports and cross-trade consignments. The successful candidate will play a key role in ensuring shipments are managed efficiently, compliantly, and to the highest standards of customer service.
Key Responsibilities
  * Deliver excellent customer service to an on-site customer
  * Prepare shipping and transport quotations
  * Complete export customs declarations
  * Book shipments with hauliers, forwarders, depots and shipping lines
  * Prepare export documentation including invoices, packing lists and despatch notes
  * Enter shipment bookings into internal systems
  * Manage and support specific projects where required
  * Expedite shipments and resolve any queries
  * Process supplier and customer invoices, ensuring accuracy
  * Handle telephone enquiries and liaise with internal teams and external partners
About You
We are looking for someone who is organised, customer-focused and able to work both independently and as part of a team.
Essential Skills & Experience
  * Experience in an Operations Assistant role within a freight forwarding environment
  * Good understanding of shipping methods and terminology
  * Knowledge of Incoterms 2020 and the logistics industry
  * Strong customer service background
  * Intermediate proficiency in Microsoft Office
  * High level of accuracy and attention to detail
  * Ability to build effective relationships with customers and suppliers
Desirable
  * Experience across all modes of transport (import/export)
  * Knowledge of customs procedures
  * Strong time management and prioritisation skills
Personal Attributes
  * Professional and confident telephone manner
  * Ability to work under pressure and meet deadlines
  * Problem-solving mindset with a tenacious attitude
Benefits
  * 28 days holiday, rising to 36 days with service
  * Generous pension scheme
  * Annual bonus (dependent on company performance)
  * Employee Assistance Programme
  * Life assurance
This is an excellent opportunity to join a supportive and dynamic environment, with the backing of a well-established business. If you have experience working in a similar role. Please apply

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