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Operations Assistant
Job Posted: 9 hours ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Maidstone, Kent
Expire in: a month
Job Description
Job Title:
Operations Assistant – Electronic Security (Service, Maintenance & Installation)
Role Summary:
Support the Operations Manager and field teams to ensure seamless scheduling, customer management, parts coordination, and reporting to deliver outstanding service and profitability.
Core Responsibilities:
Scheduling & Dispatch
Coordinate daily service, maintenance, and installation assignments.
Adjust schedules for emergencies, technician delays, or rescheduling requests.
Customer Liaison
Serve as the initial point of contact for clients.
Handle booking queries, status updates, and post‑service feedback.
Parts & Inventory Coordination
Monitor stock levels, generate parts requisitions, and liaise with suppliers.
Ensure technicians have required equipment.
Documentation & Reporting
Create and process job sheets, service reports, and purchase orders.
Maintain logs in the service CRM and help identify operational trends.
Administrative Support
Assist with invoicing, vendor documents, purchase orders.
Aid in audits, process reviews, and service optimisation projects.
Team Collaboration
Keep technicians informed of updates or changes.
Provide cover for other admin team members when required.
Essential Qualifications & Skills:
Prior experience in field‑service or tech environments (electronic security, alarms, CCTV, access control preferred).
Exceptional planning, organisation, and time‑management capabilities.
Technical comfort with service data and field‑based terminology.
Proficient in CRM/scheduling tools, Microsoft Office (Excel/Outlook), and ideally SimPRO, AroFlo, or similar.
Excellent professionalism in written and verbal communication.
Problem‑solver who remains composed under pressure.
Ideal Character Traits:
Detail‑Oriented: No data or schedule oversight.
Adaptable: Thrives in dynamic environments with changing priorities.
Reliable & Discreet: Preferred for handling sensitive customer and contract details.
Customer‑Focused: Puts client service excellence at the forefront.
Proactive: Anticipates issues; recommends solutions.
Team‑Oriented: Collaborates efficiently with field technicians and back‑office teams.
Desirable Extras:
Knowledge of electronic security products and service flows.
Experience with field‑service scheduling systems (e.g. SimPRO).
Certification/NVQ in business admin, service coordination or PRINCE2 FoundationBefore You Apply
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