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Operations Capability Manager

Job Posted: 5 days ago

Salary: £ 35,000 - 60,000 / Annum
Job Type: Permanent
Location: Barnstaple

Expire in: 23 days

Job Description

Operations Capability Manager
  
 Location:  Barnstaple
 Type: Full-time, Permanent
 Salary: up to £60,000
  
 The Company
 Our client delivers high-quality services while maintaining a strong, supportive team culture.
 We are now looking for a hands-on Operations Capability Manager to lead from the front, drive performance, and develop their people.

 The role of Operations Capability Manager
  
 This is a mid -senior, high-impact position requiring a confident decision-maker who thrives under pressure and leads by example. You will take ownership of operational delivery while building capability across the team.
 You will directly manage a small team,  including Team Leaders, ensuring performance, engagement, and continuous development.

 Key Responsibilities of the Operations Capability Manager
  
Lead day-to-day operations, ensuring efficient and effective service delivery to customers and internal stake holders 
Make timely, well-informed decisions in a fast-moving environment 
Act as a hands-on leader—stepping in where needed to get the job done 
Coach, mentor, and develop a team of  service operators, fostering a high-performance culture 
Support and develop Team Leaders to strengthen leadership capability 
Drive accountability, ownership, and continuous improvement across the team 
Identify operational challenges and implement practical, scalable solutions 
Monitor performance metrics and take proactive action to improve outcomes 
Build strong relationships internally and externally to contribute to a positive team environment and customer satisfaction  What We're Looking for in the role of Operations Capability Manager
  
Proven experience in a Mid to Senior operational role within a fast-paced environment (For example, Customer Service, Manufacturing, Retail, Hospitality or start ups) 
A decisive, action-oriented leader who can think on their feet 
Strong people management skills with a genuine passion for developing others 
Hands-on approach with a willingness to roll up your sleeves 
Experience managing team leaders or supervisors 
Excellent problem-solving and organisational skills 
Resilient, adaptable, and comfortable managing competing priorities 
Strong communication skills with the ability to influence and engage  What's on offer for the Operations Capability Manager
  
The opportunity to shape and influence operations in a growing, independent business 
A collaborative, people-first culture 
Autonomy to make decisions and drive change 
Ongoing development and career progression opportunities  Cooper Golding is acting as an Employment agency for the purposes of this role

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