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Operations Co-Ordinator
Job Posted: 22 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: CM1, Chelmsford, Essex
Expire in: a month
Job Description
Operations Co-Ordinator
Location: Office based – Chelmsford (Free Parking Available)
Salary: £28,000-£32,000 per annum depending on experience
Contract: Full time, Permanent
About John Ford Group:
John Ford Group is a 7-figure turnover, family-run business, renowned in the specialist construction industry for integrity, empathy, and professionalism.
We provide domestic construction services to clients who have suffered catastrophic injury and received compensation through clinical and personal injury claims. Working alongside solicitors, case managers, architects, and insurers, we adapt mid-litigation rental properties and build permanent homes when an award is agreed.
Our company culture is grounded in integrity, empathy and professionalism with a genuine focus on building trust and reliability. This culture fosters open communication, high standards of behaviour and a strong sense of accountability making staff and clients feel welcome and respected.
Due to expansion, we are recruiting for a proactive, highly organised Operations Co-Ordinator to join our growing office-based team.
The Role:
As our Operations Co-Ordinator you will provide essential support to our Construction Manager and Site Managers, streamlining operations, managing sensitive information, and ensuring efficient client and team service.
Key Responsibilities:
• Provide continued support to the Construction Manager by managing their diary and monitoring their inbox.
• Contribute to process improvements and workflow efficiencies within project operations.
• Coordinate team meetings and prepare agendas.
• Produce monthly progress reports for individual projects.
• Often act as the first point of contact for the business — manage incoming calls and ad hoc requests.
• Support project coordination by tracking key deadlines, compliance requirements, and deliverables.
• Support onsite delivery teams, ordering materials as directed and fulfilling all administration requirements.
• Communicate professionally with stake-holders, external partners, contractors, occupational therapists, and clients.
• Maintain accurate project records, files, and documentation.
• Assist with tender submissions for projects.
• Scan documents, enter data, and maintain document control and versioning to ensure accuracy and accessibility.
• Manage email inboxes and web enquiries including deleting, filing, forwarding, and replying as necessary.
• Manage company databases and CRM systems.
• Order materials, equipment, and skips from suppliers.
• Assist in monitoring site quality standards and reporting non-compliance issues.
• Facilitate health & safety compliance by maintaining safety records.
• Help plan and track resource allocation including labour, equipment, and supplier schedules.
• Assist with invoice tracking, purchase orders, and maintaining cost logs for projects.
Requirements:
• Proven experience as an administrator or coordinator in construction or property-related environments.
• Strong organisational and multitasking skills with excellent attention to detail.
• An empathetic and patient nature, sensitive to the needs of a vulnerable client base.
• Comfortable handling sensitive and confidential information with discretion.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office; familiarity with project management or document control software is advantageous.
• Ability to work independently, prioritise tasks, and remain calm under pressure in a fast-paced environment.
What We Offer:
• The opportunity to make a real difference in the lives of clients and their families.
• A supportive and collaborative working environment.
• Competitive salary and benefits package.
• Professional development and career progression opportunities.
Please send your CV and a cover letter detailing your relevant experience and why you'd be a great fit for our team by clicking on “APPLY” today!
John Ford Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join the John Ford Group family and help us transform lives, one exquisite bathroom at a time!
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