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Operations Coordinator
Job Posted: 12 minutes ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Nationwide
Expire in: a month
Job Description
Operations Coordinator
Location: Remote (UK-based preferred)
Salary: £28,000 per annum (Pro Rata)
About the Company
Our client is a fast-growing compliance technology startup that’s shaking up how recruitment agencies and payroll providers handle transparency, accountability, and trust. They’re the only company offering real-time audit capabilities and compliance insights across a unique ecosystem of partners. Agile, lean, and expanding fast — this role is a key part of their growth and operational backbone.
The Role
The Operations Coordinator is at the heart of the day-to-day, keeping everything ticking behind the scenes. It’s a varied role that touches nearly every aspect of the business — from verifying data and managing client communications, to supporting compliance cycles and shaping operational processes. It’s ideal for someone who thrives in a fast-paced, ever-evolving environment.
Key Responsibilities
🔍 Data Review & Operational Oversight
• Review and verify documentation submitted through the platform to ensure accuracy and resolve inconsistencies
• Monitor platform queues and assign tasks to the relevant internal teams
• Uphold high standards of data quality and confidentiality
📊 Platform Maintenance & Record Management
• Maintain and update company records across recruitment agencies, contractors, and payroll partners
• Process incoming company data to ensure consistency across systems
• Manage data cycles in line with each tax month
🗓️ Client Onboarding & Compliance Cycles
• Support the onboarding of new clients by sending documentation, sharing guides, and prepping platform access
• Coordinate monthly compliance reviews, including document collection, platform updates, and response tracking
• Follow up with clients to ensure timely submissions
📬 Customer Support & Communication
• Manage incoming support requests from contractors, umbrella companies, and agencies
• Triage and resolve queries, escalating to tech or compliance where needed
• Provide timely, clear, and supportive responses to all stakeholders
✅ Due Diligence Requests
• Occasionally handle due diligence processes by coordinating with external providers and completing internal steps
📌 Internal Monitoring & Alerts
• Monitor internal alerts (e.g. via Slack) for platform updates or client issues
• Action alerts by updating records or sending communications
🛠️ Operational Systems & Process Development
• Maintain spreadsheets and trackers for team collaboration
• Keep internal documentation up to date based on client status or process changes
• Spot opportunities to streamline systems and make ops more efficient
📣 Marketing & Brand Support
• Provide light-touch support with marketing tasks, such as LinkedIn engagement, to help build awareness of the company’s mission and communityBefore You Apply
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