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Operations Coordinator
Job Posted: 10 days ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: Plymouth, Devon
Expire in: 18 days
Job Description
Join Firntec & Ventro: Making Buildings Safer, One Survey at a Time
Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy being the vital link that keeps everything running smoothly?
Firntec and Ventro are dynamic, growing companies at the forefront of fire safety and compliance services. We're looking for an Operations Coordinator to join our team and play a crucial role in protecting communities through expert fire safety surveying.
As our Operations Coordinator, you'll be the beating heart of our operations – coordinating our expert surveying teams, delighting our clients, and ensuring every survey runs like clockwork.
What You'll Be Doing
Client & Team Coordination
* Manage surveyor schedules and diaries with precision
* Plan strategic survey routes, optimising for efficiency and client convenience
* Deliver outstanding customer service that builds lasting relationships
* Keep clients and residents informed throughout their survey journey
* Coordinate travel arrangements and accommodations for our field teams
Operational Excellence
* Process and prioritise survey requests based on urgency and timescales
* Prepare detailed cost estimates with accuracy and speed
* Review architectural plans and technical documentation
* Maintain seamless communication across teams via phone, email, and digital platforms
* Collate survey documentation, photos, and reports
Relationship Building
* Act as the friendly first point of contact for clients and residents
* Send professional resident communications with survey details
* Build positive, lasting relationships with clients, residents, and internal teams
* Handle tenant liaison duties with professionalism and care
What We're Looking For
Essential Qualities
* Customer service excellence – you naturally put clients first
* Strong organisational skills – you can juggle multiple priorities effortlessly
* Outstanding communication – both written and verbal
* Attention to detail – accuracy is your middle name
* Pressure resilience – you thrive when things get busy
* Team player mindset – collaboration energises you
Preferred Experience
* Administration or scheduling experience
* Experience in construction, property, or compliance sectors
Why Join Our Team?
Meaningful Work
Make a real difference by helping keep buildings and communities safe
Great Benefits Package
* Flexible annual leave – purchase additional days when you need them
* Healthcare scheme – we've got your wellbeing covered
* Regular company events – celebrate success together
* Cycle to work scheme – healthy commuting made affordable
* Company rewards – vouchers and recognition for great work
Growth & Development
Join a thriving company where your contributions directly impact our success and where there's real opportunity to grow your career.
Ready to Make Buildings Safer?
If you're an organised, customer-focused professional looking for a role where you can make a real impact, we'd love to hear from you.
Apply now and become part of our mission to create safer buildings and communities.
Firntec Ltd is committed to diversity and equality. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments to support your application process.
Please note: We prefer direct applications and will contact our preferred supplier list if required. Speculative CVs from agencies will not be acceptedBefore You Apply
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Looking for your next career move? Join a top company hiring Operations Coordinator job near me in Plymouth, Devon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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