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Operations Coordinator
Job Posted: 16 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Bedford
Expire in: a month
Job Description
Operations Coordinator
Bedford
Up to £34,000
Do you have proven experience in customer service, operations support and order management in an industrial or manufacturing environment?
Are you familiar with ERP systems?
Are you looking for a varied position that involves being a key part of a business's operations?
The Role:
We are currently recruiting for an experienced and driven Operations Coordinator on behalf of our client, a leading player in the manufacturing sector. This is a fantastic opportunity which includes supporting the coordination of operations, customer communications, maintaining customer satisfaction through clear communication, supporting service scheduling, and purchasing. You will be the central point of contact between many key stakeholders.
Key Responsibilities:
Maintain strong customer relationships through responsiveness, communication, and professionalism
Track orders for spare parts, repairs, and service requests in the ERP system and track the status of the above to ensure timely delivery
Ensure all documentation and records are accurate, compliant and properly archived
Collaborate with supply chain and warehouse teams to ensure availability and timely shipment of spare parts.
Coordinate with engineering and service teams to resolve technical questions and ensure quality of service documentation.
Identify and facilitate the resolution of routine warranty claims and escalate complex cases to the Quality Manager.
Verify accuracy of part numbers, service work orders, and warranty claim documentation before processing.
Participate in root cause analysis for recurring aftermarket quality issues and provide input for corrective actions.
Assist finance with accurate invoicing and credit notes.
About you:
Strong organisation and time management skills
Excellent communication and interpersonal skills with a customer focused mindset
High attention to detail with experience in order entry, documentation, and reporting
Experience working in a similar role within an industrial or manufacturing environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Experience with ERP systems is desirable
Benefits:
Salary up to £34,000
Pension 3% employer 5% employee
Life Assurance 4 x salary
25 days holiday + banks, and the ability to by another 5 days
Enhanced maternity and paternity leave
Half day on a Friday
EAP
Enhanced sick pay
If you are interested, please call Ryan Guy on (phone number removed) or email
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