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Operations Director
Job Posted: a day ago
Salary: £ 80,000 - 100,000 / Annum
Job Type: Permanent
Location: Appleby-in-Westmorland, Cumbria
Expire in: a month
Job Description
Operations Director (Renewable Energy & Heat Pump Services)
North | Full-Time | Permanent
We are currently partnering with a fast-growing renewable heating and energy services business to recruit an Operations Director to lead the next phase of operational growth and service delivery.
This is a senior leadership opportunity for an experienced operations professional who can drive performance across installation, commissioning, maintenance, and customer service functions while helping scale a business operating at the forefront of the UK's low-carbon heating transition. The company specialises in air source heat pumps, solar technologies, and renewable energy solutions for residential and light commercial markets.
The Company
Our client is a specialist renewable energy business delivering:
Air source heat pump installations
Renewable heating solutions
Solar and energy technologies
Commissioning, maintenance, and monitoring services
Technical support for developers, housing providers, and homeownersThe business has established a strong reputation for quality design, installation standards, and long-term customer support, positioning itself to capitalise on the significant growth expected within the UK heat pump market.
The Role
Reporting directly to the senior leadership team, the Operations Director will take responsibility for the overall operational performance of the business.
You will oversee installation teams, service operations, technical support functions, supply chain coordination, and customer delivery, ensuring projects are delivered safely, profitably, and to the highest quality standards.
This role will play a critical part in building scalable processes and operational infrastructure to support continued company growth.
Key Responsibilities
Operational Leadership
Lead day-to-day operational activities across installation, service, and maintenance divisions
Develop and implement operational strategies aligned with business growth plans
Drive operational efficiency, productivity, and profitability
Establish KPIs and performance metrics across all operational teams
Project & Service Delivery
Ensure projects are delivered on time, within budget, and to agreed quality standards
Oversee installation, commissioning, and aftersales operations
Drive improvements in customer satisfaction and service delivery
Manage operational risks and resolve escalated issues
Team Leadership
Lead, mentor, and develop operational management teams
Build organisational capability to support future growth
Create a high-performance culture focused on accountability and continuous improvement
Support recruitment and workforce planning initiatives
Compliance & Quality
Ensure compliance with industry regulations, accreditation standards, and health & safety requirements
Maintain quality assurance processes across all operational activities
Support continuous improvement initiatives and operational best practice
Commercial & Strategic Support
Work closely with commercial and technical teams to support business objectives
Manage operational budgets and resource planning
Contribute to strategic planning and business expansion initiatives
Support partnerships with developers, housing providers, and key customers
The Candidate
We are seeking an experienced operational leader with a strong background in renewable energy.
Essential:
Experience within the heat pump or renewable heating sector
Experience working with developers, housing associations, or residential construction markets
Engineering or technical qualification
Experience supporting rapid business growth
The Package
Salary £80,000 - £100,000 depending on experience
Car allowance or company vehicle
Pension
Private healthcare
Leadership development opportunities
Significant influence over business strategy and growth
Why Apply?
This is an opportunity to join a business helping drive the transition to low-carbon heating, where you can make a tangible impact on operational performance, customer experience, and long-term business growth. With demand for renewable heating solutions continuing to accelerate, the successful candidate will play a pivotal role in shaping the future of the organisation
WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.
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