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Operations Manager (Commercial & Industrial Roofing and Maintenance)
Location: On-site / Midlands or Central Scotland (as applicable)
Job Type: Full-time, Permanent
Overview
A hands-on Operations Manager is required to lead the daily delivery of projects across commercial and industrial roofing and maintenance divisions.
This role focuses on control, coordination, and quality — managing multiple live jobs, allocating resources, and ensuring all work is delivered safely, efficiently, and to a high professional standard.
The position serves as the operational link between management, supervisors, and clients, maintaining compliance, communication, and project momentum from first call-out to completion.
Key Responsibilities
Operational Delivery
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Plan and manage day-to-day operations across multiple live roofing and maintenance projects.
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Schedule and allocate labour, materials, and access equipment to maximise productivity.
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Conduct regular site visits to assess quality, progress, and safety compliance.
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Oversee job tracking, reporting, and project close-out documentation.
Health, Safety & Compliance
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Ensure all works comply with current Health & Safety legislation and internal policies.
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Review and approve Risk Assessments, Method Statements (RAMS), and permits.
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Conduct toolbox talks, site safety audits, and incident reviews where required.
Team Management
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Lead and support supervisors, roofers, rope-access, and maintenance operatives.
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Monitor team performance, skills, and training requirements.
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Promote a strong safety-first and quality-driven culture across all operations.
Client & Job Management
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Act as the main operational contact for clients and site representatives.
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Manage reactive call-outs, planned maintenance, and small works delivery.
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Maintain clear communication and provide timely project updates.
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Support estimating, costing, and reporting on ongoing and completed works.
Resource & Process Control
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Oversee vehicle, equipment, and material logistics.
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Collaborate with office staff to streamline job documentation and reporting.
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Identify inefficiencies and implement practical improvements to enhance workflow and delivery performance.
Essential Skills & Experience
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Proven background in commercial or industrial roofing, maintenance, or construction operations.
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Strong understanding of access methods including rope access, MEWP, and scaffolding.
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Excellent organisational and people management skills.
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Ability to manage multiple fast-moving jobs under pressure.
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Proficient in preparing RAMS, technical drawings, and project specifications.
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Full UK driving licence.
Desirable Qualifications
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SMSTS / SSSTS or equivalent Health & Safety certification.
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Experience managing reactive maintenance or framework contracts.
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Familiarity with cloud-based job management or reporting systems.
Remuneration & Benefits
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Salary: £43,700 – £61,900 per year (depending on experience)
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Company car
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Company pension
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