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Operations Manager - Facilities Management
Job Posted: 2 hours ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Orpington, London
Expire in: a month
Job Description
Job Title: Operations Manager
Location: Orpington - BR5 3QY
Salary: £45,000 - £50,000 per annum (depending on experience)
Job Type: Permanent, Full Time
GCP Facilities, a leading provider of Hard and Soft FM solutions, is looking for an experienced Operations Manager to oversee the day-to-day running of our Facilities Management operations. Based in Orpington, Kent, this role requires leadership in managing Hard FM services, ensuring excellent service delivery across client sites.
This is a fantastic opportunity to join a growing Facilities Management company that values quality, client relationships, and operational excellence.
About us:
Minimum of 5 years' technical experience in HARD FM or related field.
GCP Facilities Ltd is a Support Services Provider in Facilities Management, offering a range of Hard and Soft FM solutions. We pride ourselves on building strong relationships with our customers while maintaining the highest standards in quality and compliance.
About the role:
Operations Oversight:
Oversee and manage day-to-day facilities management operations, ensuring efficient service delivery
Manage building maintenance, HVAC, electrical, refurbishment, cleaning and other related services
Implement Standard Operating Procedures (SOPs) for service consistency and quality assurance
Monitor the performance of on-site engineers and contractors, ensuring compliance with health and safety standardsTeam Leadership and Development:
Lead, motivate, and develop a team of Facilities Management professionals
Conduct regular training sessions to enhance team skills and ensure compliance with industry standards
Perform performance reviews and set clear objectives for professional development with the Operations teamClient Relationship Management:
Act as the primary point of contact for clients regarding service delivery and operational needs
Build and maintain long-term client relationships to ensure high levels of customer satisfaction
Proactively identify opportunities to enhance service deliveryBudget and Cost Management:
Develop and manage operational budgets for FM services
Ensure operations are cost-effective without compromising service quality
Identify and implement cost-saving opportunities where possibleHealth, Safety, and Compliance:
Ensure compliance with all relevant health and safety regulations
Conduct regular health and safety audits at client sites
Promote a safe and environmentally responsible workplaceStrategic Planning and Process Improvement:
Develop and implement strategies for continuous improvement in FM operations
Analyse performance data to identify areas for improvement
Implement best practices to enhance efficiency and service qualityReporting and Documentation:
Ensure CAFM system is updated to maintain accurate compliance documentation
Prepare reports on KPIs, budget status, and project progressVendor and Supplier Management:
Manage contracts with external suppliers and subcontractors
Ensure vendors provide services on time and within budgetAbout you:
Degree in Facilities Management, Business Administration, or a related field
Alternatively, Mechanical or Electrical Engineering background will be considered
Minimum of 5 years' technical experience in FM or related field
Strong leadership skills with experience in team management and client interaction
Good knowledge of CAFM systemsWhat we offer:
Pension
Company car
Career progression opportunitiesPlease click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Facilities Maintenance Manager, Operations Manager - Hard Services, Electrical Engineer, Mechanical Engineer, Project Manager - Construction, Property Manager, Facilities Coordinator, Building Services Manager, Facilities Officer, Building Manager, Health and Safety Manager, Senior Facilities Coordinator, Ops Manager also be considered for this roleBefore You Apply
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