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Operations Manager
Job Posted: 3 hours ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Liverpool
Expire in: a month
Job Description
Operations Manager | Liverpool | Up to £40K & Great Benefits
Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation.
At IT Answers, we’ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group.
This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision.
What We Offer:
Competitive salary (£35k - £40k) + performance bonus
Pension and benefits
Clear pathway into group-level or board-level leadership
The opportunity to lead and shape the operations of a rapidly expanding international IT group
Key Responsibilities of the Operations Manager:
Operational Excellence
Oversee day-to-day operations across three group companies.
Ensure processes, structure, and service standards are consistently high.
Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals.
Commercial & Sales Performance
Drive sales accountability, activity, and target achievement.
Review pipelines, forecasting, pricing, and proposals.
Support continued revenue growth and commercial decision-making.
Service Delivery Leadership
Ensure SLAs, response times, and service quality remain first-class.
Improve processes, documentation, and technical standards.
Act as a senior escalation point for key clients and internal teams.
Financial & Strategic Direction
Support budgeting, cost control, margin improvement, and forecasting.
Execute strategic plans set by Directors, ensuring real-world delivery.
Lead cross-company initiatives and operational improvements.
People & Culture
Lead and develop department heads and senior staff.
Build a unified, accountable, high-performance culture.
Manage performance, support growth, and drive team cohesion.
Skills & Experience:
Required:
5–10+ years’ senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
Strong commercial insight and experience managing multi-department performance.
Proven ability to enhance operations, processes, and team alignment.
Exceptional communication, leadership, and problem-solving skills.
Calm, confident presence during escalations and critical events.
Preferred:
Natural “ownership” mindset with strong financial understanding.
Process-driven, structured, and strategically minded.
Empathetic, fair, but firm when needed — a respected leader across teams.
Why IT Answers?
We’re a global MSP with two decades of trusted delivery — but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses.
If you’re a driven, commercially sharp leader ready to make a real impact, we’d love to hear from you.
Apply now and help shape the next stage of the IT Answers Group journeyBefore You Apply
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Looking for your next career move? Join a top company hiring Operations Manager job near me in Liverpool! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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