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Operations Manager
Job Posted: 4 hours ago
Salary: £ 85,000 - 95,000 / Annum
Job Type: Permanent
Location: Ealing
Expire in: a month
Job Description
My client is looking for a Head of Operations.You will be leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes.
Key Responsibilities
Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes
Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives
Ensure compliance with company policies and procedures
Analyse data and provide insights and recommendations to support decision making
Foster a positive and collaborative working environment, promoting professional growth and development among team members
Lead and manage a team, providing guidance, support and development opportunities
Foster a collaborative and high-performance culture, promoting accountability and continuous improvement
Ensure administrative processes are efficient, compliant and supportive of operational objectives
Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division's strategy
Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client
Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs
Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades
You must have:
Proven experience in the above duties
A minimum of 2 years' experience in managerial role within the social housing sector to include local authorities and property services
Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams
Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
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