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Operations Manager
Job Posted: 18 hours ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Nationwide
Expire in: a month
Job Description
Responsibilities
Assisting the SOM to ensure all Red Snapper Learning (RSL) managed training services are supplied on time and to the correct standards, meeting client expectations on every occasion
Assisting the SOM to ensure all RSL clients and delegates receive a premium service
Ensuring that quality is consistently maintained, at every stage of the services RSL provides across the RSL product portfolio
Taking responsibility for ensuring all RSL course material is current, fit for purpose and meets the highest standards
Internally and externally champion the service delivery and quality assurance function of the business Specific Responsibilities
Managing and overseeing the work of business support officers, ensuring their tasks are completed accurately and on time
Providing guidance, support and development opportunities to direct reports to enhance their performance and career growth
Conducting regular performance reviews and provide constructive feedback
Engaging, commissioning and managing course designers/trainers involved in the delivery of RSL managed services
Attending weekly meetings, chaired by the CSD and RSL team members, to represent the service delivery and quality assurance function in planning, reviewing and future decision-making activity
Maintaining and improving quality assurance processes to ensure the highest standards of service are met
Overseeing coordination of scheduling and logistics of training programmes, ensuring that all resources, including trainers, venues, and materials are effectively managed
Production of project management timelines
Monitoring daily operations, identifying any issues or bottlenecks, and escalating as necessary to ensure smooth service delivery
Collaborating with other departments to ensure all operational requirements are met
Taking responsibility, where tasked, for the costs associated with service delivery and quality assurance outcomes
Preparing and maintaining accurate records of operational activities, including training schedules, resource allocation and client communications
Generating regular reports on operational performance metrics for review by the senior management
Ensuring that all documentation is up-to-date and compliant with company policies
Developing new products and services to meet the needs of existing clients
Operating as the point of contact for assigned clients in absence of SOM and RSL team members
Working with our clients, partners and delivery staff to ensure we continuously deliver the highest standards of service
Delivering agile implementation strategies in anticipation of successful training programmes
Managing and personally provide timely response and exceptional levels of service to all enquiries and multiple clients concurrently
Creating proposals, presentations, contracts and other documentation, in line with relevant department procedures
Reviewing responses to tenders, Requests for Proposals (RFPs) and other requests with RSL team membersSkills and Qualifications
Independent and self-motivated
Analytical and solutions focused
Good data analysis, planning and organisational skills
Excellent written and verbal communication skills
Excellent project and account management skills
Ability to supervise and develop a small team, fostering a collaborative and high-performing work environment
High level of accuracy and attention to detail in all aspects of work, including reporting and documentation
Ability to work in a dynamic environment, adapting to changes and managing competing demandsBefore You Apply
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