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Operations Manager
Job Posted: a day ago
Salary: £ 50,000 - 70,000 / Annum
Job Type: Permanent
Location: LS24, Tadcaster, North Yorkshire
Expire in: a month
Job Description
Job Title: Operations Manager
Overview:
An exciting opportunity has arisen to join a growing, values-driven insurance brokerage as an Operations Manager. This role is ideal for a motivated individual with experience in insurance operations, strong leadership capabilities, and a proven track record of driving business efficiency and excellence.
You will play a critical role in managing and optimising the day-to-day operations of the business while helping to shape and scale processes to support future growth.
Key Responsibilities:
Operational Leadership
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Lead and manage a team of policy administrators, claims handlers, and customer service professionals.
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Set clear performance expectations, provide coaching and feedback, and foster a high-performance culture.
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Oversee daily operations to ensure compliance with SLAs, procedures, and regulatory requirements.
Process Improvement
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Evaluate and improve existing workflows for efficiency, accuracy, and scalability.
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Implement streamlined processes and automation tools where appropriate.
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Use operational data to inform decision-making and performance enhancements.
Regulatory Compliance & Quality Assurance
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Ensure compliance with FCA, PRA, and all relevant insurance regulations.
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Introduce quality control measures to maintain data integrity and service standards.
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Lead audits and remedial actions where necessary.
Customer Service Excellence
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Collaborate with internal teams to ensure a positive, seamless customer journey.
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Resolve escalated issues with professionalism and a customer-first approach.
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Drive initiatives to continually improve customer satisfaction.
Cross-Functional Collaboration
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Work closely with underwriting, claims, sales, finance, and IT teams to align on operational priorities.
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Communicate performance updates and key metrics to senior leadership.
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Manage relationships with third-party providers where required.
Project & Change Management
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Lead or support projects including systems upgrades, product rollouts, and operational change initiatives.
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Deliver against agreed timelines and project outcomes.
Requirements:
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Minimum 3 years of experience in insurance operations, ideally within a leadership capacity.
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Strong understanding of insurance processes, products, and compliance standards.
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Proven experience managing teams and improving operational performance.
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Excellent communication and stakeholder management skills.
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Highly organised with the ability to manage multiple priorities in a fast-paced environment.
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Proficiency in insurance management systems and MS Office tools.
Desirable:
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Knowledge of process automation or insurance-specific platforms.
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Project management qualification (e.g. PRINCE2, PMP).
What’s on Offer:
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Competitive salary and benefits.
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The chance to make a meaningful impact in a growing, client-centric organisation.
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Opportunities for professional development and career progression.
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A supportive, team-focused culture that values integrity and excellence.
Job Type: Full-time
Location: Office-based with some flexibility
Start Date: ASAPBefore You Apply
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Looking for your next career move? Join a top company hiring Operations Manager job near me in LS24, Tadcaster, North Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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