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Operations Manager – Reactive, Voids and Planned Works
Job Posted: a day ago
Salary: £ 45,662 - 45,662 / Annum
Job Type: Permanent
Location: Dunfermline, Fife
Expire in: a month
Job Description
Operations Manager – Reactive, Voids and Planned Works
Dunfermline, Fife - Hybrid Working
Starting salary £45,662 per annum
Full-time, Permanent
Hours of work: 35 hours core week
Closing Date: 5pm on Tuesday 30th September 2025
Interview Date: Wednesday 22nd October 2025
We have an exciting and new opportunity for an experienced multi-trade property maintenance manager to oversee operational activities and ensure the delivery of a high quality, tenant and customer focused, comprehensive and value for money service.
You’ll provide strategic direction to a multi-disciplinary in-house team (approx. 37 staff) and take ownership of a budget of around £1 million, covering reactive, void and some planned maintenance. This is a hands-on leadership role requiring a clear focus on operational excellence, team performance, and cost control.
As an experienced manager with strong people management skills and the ability to manage critical projects, you’ll support the development and growth of individuals while motivating the team to achieve targets and deliver high standards of service. You will lead on performance management, coach for results, and ensure consistent application of HR and operational policies.
You will identify and implement process and service improvements, embedding a ‘right first time’ ethos and a culture of continuous improvement. You’ll ensure compliance with health and safety, procurement, and financial controls, whilst maximising the use of internal resources.
A confident communicator, you will build effective working relationships with internal and external stakeholders. You’ll proactively identify risks, contribute to strategic planning, and ensure delivery of innovative and value-driven initiatives.
Using the Group’s values – Accountable, Firm but fair, Open and honest, Versatile – you will play a key role in developing and sustaining a high-performing and tenant-focused culture.
You will produce and present clear and accurate reports and performance updates, and lead on contract management, including tender processes and supplier performance. Attendance at Board and Committee meetings may be required as part of this strategic role.
With proven experience managing complex teams and maintenance processes in a housing or multi-trade environment, you’ll be confident managing both planned and reactive works, including voids, repairs and contractor performance. You will have excellent knowledge of building standards, technical specifications, procurement processes, and be comfortable working across strategic and operational levels.
You’ll be highly organised, proactive, and motivated by delivering a great service. A critical thinker with strong analytical skills, you’ll confidently manage competing demands and make informed decisions.
Due to the nature of the role, it is essential that you have a full UK driving licence and access to a vehicle insured for business purposes.
Benefits:
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Pension scheme: Provided with an employer contribution being double the employee contribution, to a maximum of 17%.
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Healthcare: The Group participates in a cashback plan for colleagues
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Group Income Protection – 50% of salary following 26 weeks of absence
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Death in Service – 4 x salary
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