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Operations Manager - Responsive Repairs

Job Posted: 18 days ago

Salary: £ 61,518 - 61,518 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 9 days

Job Description

Operations Manager - Responsive Repairs

Location: Manchester

Salary: £61,518

You will lead a team of Repairs Service Delivery Managers delivering works on responsive repairs. Working collaboratively across the wider team. You will ensure repairs are delivered safely, on time and within budget. You will be accountable for operational performance, contract management and continuous service improvement, using data and customer insight to drive performance.

What you'll be doing

Working collaboratively with the planning team to schedule works in order to maximise productivity and efficiency.

Contractor relationship management, including allocation of works and monitoring the portal

Managing stakeholder relationships with colleagues across the wider team, organisation and externally.

Monitor KPIs such as First Time Fix, Jobs completed in target, customer satisfaction are in line with agreed SLAs

Being the point of contact for Stage 1 complaints, investigating and feeding back in a timely manner

Leading on Service Excellence Groups and required

Managing your Departments Budget.

Proactive resource planning of your team.

What we need from you

A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

A passion to advocate on behalf of people and communities

A commitment to work in partnership with others for the benefit of Great Places

A commitment to continuous learning and improvement

Ability to work flexibly and when needed outside normal working hours to ensure service continuity

An ability to work in uncertainty

To be professional and work with integrity, inclusivity and respect for diversity

As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role

What you will need

HNC/HND in Construction management, Building Surveying, Property Maintenance, or related field desirable

Recognised H&S qualification NEBOSH or IOSH desirable

Experienced in contractor management and procurement frameworks

Membership or working towards membership of a professional body (e.g. RICS, CIOB, CIH)- desirable

Good understanding of Landlord and tenant act 1985 and fitness for human habitation act 2018

Awareness and understanding of the Social Housing (Regulation) Act 2023

Awareness of Pre-Action Protocol for housing condition claims and legal processes

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check’

Support towards the delivery of the corporate plan

What we give you in return for your hard work and commitment

Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)

WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)

Ways of Working¦ We offer some hybrid and flexible working

Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays

Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’

Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague

The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

Wage Stream ¦ You can access savings opportunities and early access to wages

Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Closing date: 24th May 2026

Shortlist date: 25th May 2026

Interview date: TBC

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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