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Operations & Systems Manager

Job Posted: 9 minutes ago

Salary: £ Competitive
Job Type: Permanent
Location: Halesworth

Expire in: a month

Job Description

Hales Group are recruiting for an Operations & Systems Manager to join our client based in Halesworth, Suffolk.
   
 This is an exciting opportunity to join a growing business in a newly created role where you'll work closely with the Directors and play a key part in improving systems, processes and operations across the company.
   
 We're looking for an enthusiastic, technically minded individual who enjoys solving problems, working with data and finding better ways of doing things. This role would suit someone looking to take the next step in their career and gain exposure to multiple areas of a successful business, including systems, customer operations, reporting, compliance, logistics and process improvement.
   
 This is a permanent, full-time position offering genuine long-term development and progression opportunities.
   
 Key Responsibilities
  
Become the in-house expert for the company's ERP system 
Support the onboarding and ongoing operational management of key customer accounts 
Coordinate EDI requirements and customer-specific processes 
Investigate and resolve operational, systems and process-related issues 
Act as a key link between office, warehouse and external partners 
Assist with software improvements, integrations and testing 
Produce reports and analyse data using Excel and internal systems 
Support KPI reporting and business performance monitoring 
Maintain and organise technical, compliance and product documentation 
Assist with customer questionnaires and compliance requests 
Support export documentation, freight quotations and logistics administration 
Identify opportunities to improve efficiency, automate tasks and reduce manual processes 
Help standardise procedures and improve the organisation of business information 
Support business projects and continuous improvement initiatives    
 Requirements
  
Strong Excel and data analysis skills 
Highly confident using IT systems and business software 
Excellent problem-solving and troubleshooting abilities 
Naturally inquisitive with the ability to investigate and resolve issues independently 
Strong organisational skills and attention to detail 
Ability to manage multiple priorities and projects 
Confident communicating with colleagues, customers and external suppliers 
Ability to work both independently and as part of a wider team 
Positive attitude with a willingness to learn new systems and processes 
Experience with ERP systems, EDI, Microsoft 365 or Power BI would be advantageous 
Interest in automation, process improvement and AI technologies desirable     
Location - Halesworth, Suffolk
Hours - Full-time, Monday to Friday
Salary – Negotiable DOE
Contract - Permanent

Why work through Hales Group?
All our Consultants are committed, experienced and qualified, and have been supporting candidates across the area for many years. We treat candidates as our customers and aim to find the right job solution for you.
 
Hales Group Ltd collects and retains applicant information to monitor our recruitment processes, ensure compliance with Equal Opportunities legislation and, where appropriate, share future job opportunities. If you do not wish for your details to be stored, please contact your local branch

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