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Operations Team Leader

Job Posted: 8 days ago

Salary: £ 53,600 - 64,300 / Annum
Job Type: Permanent
Location: Leeds, West Yorkshire

Expire in: 19 days

Job Description

Operations Team Leader - Change & Development

Hybrid – 2 Days Office, 3 Remote

At Medical Protection Society, our purpose is to support and protect medical professionals when they need us the most. Our Business Services & Governance team plays a vital role in ensuring our member-facing services are efficient, compliant and continuously improving, enabling high‑quality, member‑focused services across the globe.

The Opportunity

We are looking for an Operations Team Leader – Change & Development to lead the delivery of high‑quality operational learning and change implementation across our global operations.

This role sits at the heart of operations effectiveness. You will lead a small specialist team, work closely with senior operational leaders and transformation partners, and ensure that change is implemented smoothly, safely and with minimal disruption to member services.

If you are passionate about people leadership, continuous improvement and embedding change through effective learning and communication, this is an opportunity to make a real impact.

As Operations Team Leader, you’ll:

  * Lead a team responsible for operational learning, induction and change implementation

  * Own delivery of annual training and development plans

  * Manage the day‑to‑day relationship with transformation partners to shape annual and longer‑term change plans for Operations

  * Facilitate continuous improvement planning with Operations leadership

  * Ensure change is supported by effective learning and communication plans

  * Own and maintain Member Service induction and technical training content

  * Use insight and feedback to improve training effectiveness and operational capability

  * Champion a member‑centric mindset across all L&D and communication activity

  * Promote strong risk awareness, governance and compliance within all change activity

What we’re looking for

You’ll be an experienced operational leader who combines strong people management capability with a practical, delivery‑focused approach to change and learning.

You’ll bring:

  * Proven experience leading and developing high‑performing teams

  * Solid experience in learning and development planning and delivery

  * A strong understanding of change management approaches and methodologies

  * Excellent communication and stakeholder engagement skills, with the ability to influence at all levels

  * Experience using performance data and insight to drive improvement initiatives

  * Confidence working in regulated environments with audit and governance requirements

It would be great (but not essential) if you also have:

  * A professional qualification in Learning & Development

  * Experience of lean, Six Sigma or continuous improvement methodologies

  * Knowledge of medical defence, insurance or a similar regulated service environment

Why join MPS?

At MPS, you’ll be part of a purpose‑driven organisation where your work directly supports healthcare professionals worldwide. We offer:

  * Meaningful, impactful roles with real influence

  * A collaborative, inclusive and supportive culture

  * A truly flexible hybrid-working arrangement

  * Strong focus on learning, leadership development and career progression

We also offer you:

  * A discretionary on-target bonus of 10%. Up to a max 20% based on performance

  * 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)

  * 25 days annual leave. Flexible public holidays and option to buy/sell additional leave

  * Private Medical Insurance

  * 6x salary death in service

  * Holistic health and wellbeing support package

Ready to Make a Difference?

Your leadership will directly shape how we connect with members — today and in the future. You’ll accelerate our digital transformation, empower teams, enhance efficiency, and craft meaningful member experiences across every channel.

Apply now to help shape the future of operational excellence at MPS.

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.

Application closing date for Operations Team Leader - 17th May 2026

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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