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Optical Assistant/Optical Customer Service Advisor
Job Posted: 9 hours ago
Salary: £ 24,654 - 24,654 / Annum
Job Type: Permanent
Location: Milton Keynes, Buckinghamshire
Expire in: a month
Job Description
Optical Assistant / Optical Customer Service Advisor - Milton Keynes
Full Time | Basic Salary £24,654.38 + £2,880 Bonus | Excellent Benefits
Zest Optical are working alongside a leading optical lens manufacturer to recruit an Optical Assistant / Customer Service Advisor at their Milton Keynes site.
This role is ideal for an experienced Optical Assistant who enjoys building relationships with patients and colleagues, but is now looking to move into a customer service role within optics. You'll be working with a premium brand known for supplying high-quality ophthalmic lenses to independent opticians across the UK.
Optical Customer Service Advisor - Key Responsibilities
Handle incoming enquiries from opticians regarding pricing, product availability, and lead times
Build professional relationships with customers, ensuring their needs are understood and met
Receive and process orders accurately via phone, email, and online systems
Make proactive calls to keep customers informed and promote relevant products and upgrades
Recommend product promotions and special offers to customers over the phone
Contribute to departmental targets, promotions, and incentivesRequirements
Previous experience as an Optical Assistant, Optical Advisor, or in a similar optical role (essential)
Basic practical knowledge of optics, lenses, and frames
Previous customer service experience
Confident using Microsoft Office applications and customer/order management systems
Strong attention to detail with the ability to process orders accurately and efficiently
Excellent verbal and written communication skills
Personable, professional, and proactive in approachKey Benefits
Basic Salary: £24,654.38 (in line with National Living Wage)
Bonus: £2,880 per annum
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (paid as overtime)
Bi-weekly rota:
Week 1: 08:30 - 17:00
Week 2: 09:30 - 18:00
HealthShield cashback on health checks (dental, optical, etc)
Access to Employee Assistance Programme
Excellent training and career development opportunitiesIf you are an Optical Assistant looking for a new challenge away from the shop floor but still within the optical industry, this could be the ideal next step in your career.
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Looking for your next career move? Join a top company hiring Optical Assistant/Optical Customer Service Advisor job near me in Milton Keynes, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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