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Position Overview
We are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes. This role requires both financial accounting expertise and technical troubleshooting capabilities to ensure revenue recognition compliance and seamless system operations.
Key Responsibilities
Revenue Recognition & Compliance
Support ASC 606/IFRS 15 revenue recognition principles in production systems
Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations
Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments
Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting
Assist with Deferred Revenue and Unbilled Revenue Accruals processing
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users
Document resolution steps and knowledge base articles
Support system upgrades and patches
Monitor system performances and recommend improvements
Receivables & Invoicing Support
Troubleshoot Customer Invoicing, Credit Memos, and Adjustments
Support AutoInvoice for importing transactions from external systems
Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching
Maintain Collections, Aging Reports, and Dunning Processes
Ensure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle Tax
Intercompany Process Support
Maintain Intercompany Revenue Recognition and Transfer Pricing Rules
Support Intercompany Invoicing between business units using Oracle Cloud Intercompany
Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)
Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting
Accounting & Period Close Support
Reconcile AR Subledger with General Ledger (GL)
Support period-end revenue recognition and receivables close processes
Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements
Technical Support
* Write and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applications
* Troubleshoot AutoInvoice errors, revenue allocations, and discrepancies in accounting entries
* Support Revenue Management integrations with Supply Chain Financial Orchestration, Order Management, Projects, Contracts, and Intercompany
* Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany
* Work with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments
* Support FBDI/ADFdi to load bulk revenue, AR, and intercompany transactions
* Identify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition Jobs
* Optimize large transaction processing for high-volume intercompany environments
* Compliance, Audit & Reporting
* Support tax audits on revenue transactions, intercompany transactions, and customer payments
* Assist with SOX Audits, ensuring approvals, controls, and documentation are maintained
* Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany Netting Reports, and Receivables Aging Reports
Operational Support
* Utilize Oracle Support (MOS - My Oracle Support)
* Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues
* Access Oracle Knowledge Base, Release Notes, and Patches regularly
* Test and coordinate testing for quarterly Oracle Cloud updates
* Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deployment
* Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries
* Document SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handling
Required Qualifications
* Strong understanding of ASC 606/IFRS 15 revenue recognition principles
* 5+ Experience with Oracle Cloud Revenue Management, Receivables, and Intercompany modules
* Knowledge of AutoInvoice, Payment Processing, and Collections functionality
* Proficiency in SQL and data analysis for troubleshooting financial issues
* Experience with FBDI/ADFdi for data imports and updates
- Understanding of period close processes for revenue and receivables
* Familiarity with SOX compliance requirements for revenue processes
* Experience troubleshooting integrations between financial modules
* Strong problem-solving skills for complex accounting issues
* Ability to document technical solutions and support end-users effectively
This position requires a blend of revenue recognition expertise and technical troubleshooting skills to maintain critical financial systems and ensure compliance with accounting standards
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