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Order Fulfilment Manager

Job Posted: 24 days ago

Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: HU2, Kingston upon Hull, City of Kingston upon Hull

Expire in: 4 days

Job Description

We are seeking a proactive and forward-thinking Order Fulfilment Manager / Sales Order Process Manager to lead and optimise the sales order function within a busy manufacturing environment. This role oversees all customer enquiries and quotations received directly through CYFERD, email, or other channels and ensures a seamless process from enquiry through to delivery.

You will drive improvements across systems, processes, and team performance, using AI and modern techniques to create a more efficient, customer focused operation. Experience within the windows or cladding sector would be advantageous, though not essential.

Key Responsibilities

Sales Order & Enquiry Management

  * Oversee the full sales order process, from customer enquiry and quotation preparation through to order placement, production planning, and delivery.

  * Manage, review, and prioritise all incoming enquiries and quotations, including those received directly through CYFERD and via email.

  * Ensure all quotations are prepared accurately, competitively, and in line with business standards.

Team Leadership & Performance

  * Manage a small team, ensuring tasks are completed accurately, consistently, and on time.

  * Lead team development through training, coaching, performance reviews, and effective communication.

  * Ensure the team operates to the highest standards and delivers exceptional customer service.

Customer & Internal Collaboration

  * Build and maintain strong relationships with customers, production, and other internal departments.

  * Support warranty and remedial requests, ensuring issues are handled quickly and effectively.

  * Promote excellent communication across the full order fulfilment cycle.

Process, System & Continuous Improvement

  * Implement improvements across the department using AI tools, automation, and modern workflow techniques to reduce errors and improve efficiency.

  * Champion continuous improvement initiatives to reduce waste, downtime, and operational costs.

  * Support and enhance the use of ERP/MRP systems, Microsoft Office, and related digital tools.

  * Maintain accurate documentation to support production and supply chain activities.

Skills & Experience

  * Experience managing the sales order or order fulfilment process within a manufacturing environment.

  * Strong leadership and people management skills with the ability to inspire and guide a high‑performing team.

  * Excellent communication skills with a customer‑focused approach.

  * Competent with ERP/MRP systems and Microsoft Office (Excel, Word, Outlook).

  * Analytical mindset with strong problem‑solving skills and attention to detail.

  * Resilient, organised, and able to manage workload effectively in a fast-paced environment.

  * Experience in the windows or cladding industry is desirable but not essential

Before You Apply

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Bank details.
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