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Order Taker & Fulfilment Coordinator

Job Posted: a month ago

Salary: £ 33,000 - 33,000 / Annum
Job Type: Contract
Location: Stockport

Expire in: 13 hours

Job Description

We are looking for an organised and customer-focused Order Taker & Logistics Fulfilment Coordinator to join our Supply Chain & Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners. 
 
You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction. 
 
Key Responsibilities 
 
Order Management 
 
Receive and process customer orders via telephone, email, and digital platforms 
Verify product codes, quantities, pricing, and delivery details 
Ensure orders are processed within agreed Service Level Agreements (SLAs) 
Identify and resolve discrepancies quickly and accurately 
 
Logistics Coordination 
 
Schedule deliveries in collaboration with transport planners 
Liaise with internal fleet teams and third-party logistics (3PL) providers 
Monitor delivery progress and proactively address delays or issues 
Support the smooth execution of daily delivery plans 
 
Customer Communication 
 
Provide timely updates on order status and delivery schedules 
Respond to customer queries professionally and efficiently 
Escalate issues where necessary 
Maintain accurate records of customer interactions and resolutions 
 
Reporting & Continuous Improvement 
 
Produce daily and weekly reports on order volumes, delivery performance, and service issues 
Contribute to continuous improvement initiatives 
Participate in team meetings and process improvement discussions 
Support the Lead Coordinator during peak operational periods 
 
Site Responsibilities 
 
Act as a Fire Warden (training provided) 
Opportunity to undertake First Aider training 
 
About You 
 
We are looking for someone who is: 
 
Resilient and pragmatic, thriving in a fast-paced environment 
Logical and methodical in problem-solving 
A clear and confident communicator 
Passionate about delivering excellent customer service 
Highly numerate with strong attention to detail 
Comfortable using planning tools and logistics systems 
A collaborative team player who can positively influence others 
 
Skills & Experience 
 
Experience in a busy order-taking or logistics environment 
Understanding of logistics planning systems and processes 
Familiarity with continuous improvement practices 
Proven ability to identify and implement operational improvements 

Please for any more information please contact Bruno Bagi (phone number removed) or (phone number removed)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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