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Out of Hours Business Travel Specialist

Job Posted: 5 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Liss / Work From Home

Expire in: 23 days

Job Description

Are you an experienced Business Travel Consultant who thrives on independence and loves solving complex logistical puzzles? 

This leading global travel management company, is seeking a self-sufficient professional to join their Out-of-Hours (OOH) team.

As a critical anchor of the 24/7 service delivery model, you will be the calm, confident voice supporting corporate travellers when the core day teams are offline. 

You must therefore be happy to work out of hours schedules which include weekday evenings up to 11pm and alternate weekends.

Operating in a reduced-support environment, you will take full ownership of urgent requests, navigate flight disruptions, and ensure seamless service continuity.  

What you'll be doing:

Independently manage end-to-end business travel bookings, fast-paced changes, reissues, and cancellations. 
Provide calm, decisive support to travellers during live flight disruptions. 
Accurately log customer interactions and construct clear escalation notes for day-side teams regarding high-risk issues.  
Produce highly structured handover notes for the morning teams to ensure zero gaps in service. 
Assist with essential billing-related administration, bill-back processes, seat allocations, and refunds.  

This is a company that believes in meaningful connection, without the daily commute! This is a home working role, but you must be happy to visit the office in Liss, Hampshire, once per month as a minimum (more if you want!)

What you need:

Proven background working as a Business Travel Consultant within a fast-paced TMC environment.  
Strong, fluid working knowledge of major GDS platforms Sabre and/or Amadeus. 
A proven ability to work completely independently, make sound operational judgements, and handle urgent situations without direct supervision. 
Exceptional written and verbal communication skills, specifically for writing airtight team handovers.  
Previous experience specifically within an Out-of-Hours or 24/7 travel team.  

Why you'll love this job:

Competitive basic salary circa £28-30k plus bonus
25 days annual leave plus bank holidays
Pension, Company sick pay
Staff discounts, health and wellbeing services 

If you enjoy the unique rhythm of the out-of-hours lifestyle, and take pride in delivering "first-time-right" solutions under pressure, this is the job for you. Apply today

Before You Apply

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Looking for your next career move? Join a top company hiring Out of Hours Business Travel Specialist job near me in Liss / Work From Home! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!