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Outage Planning Assistant
Job Posted: a day ago
Salary: £ Competitive
Job Type: Contract
Location: Wirral
Expire in: a month
Job Description
Our client Scottish Power Energy Networks are currently recruiting for an Outage Planning Assistant to join their team based in Prenton on a contract basis initially. Ideally for this role they are looking for a competent Administrator with a relevant background. For more information on this role see below:
Job Purpose Statement
Outage Planning provides a customer notification service to all sections which will be affecting customers with planned shutdowns.
This includes the raising of jobs in corporate systems, preparing lists of customers likely to be affected, notifying customers and utilities, managing changes to planned shutdown, liaising with customers over complaints
Provide and excellent customer service in all activities
Record shutdown information into PowerOn and outage management databases
Report on performance, productivity and process compliance as required
Support other sections within SPEN as required in an emergency situation
Accountability Statements
? Support sections that require access to the electricity network with an outage notification service.
? Assess requests for planned interruptions by understanding the scope of the request through reference to 11kV and LV feeding arrangements
? Authorise or refer requests for planned interruptions for engineering assessment where appropriate
? Contribute to the minimisation of GS4 failures and proactive payments.
? Provide excellent customer service through ensuring highest possible level of accuracy in identifying which customers will be affected by an outage
? Contribute to improving customer service by detecting inaccuracies in customer records and addressing those via data bureau.
? Involve the team in finding solutions to the areas where performance is not on target.
? Focus on continuous improvement through quality processes, capturing feedback and issues from audits, etc. and influence the addressing any non-conformances on an urgent basis.
? Respond appropriately to customer complaints associated with the Planned Outage Process, resolving as appropriate
? Develop and maintain effective relationships with other SP Energy Networks Business Units
? Continually strive to maximise effectiveness and productivity through monitoring and review of work processes and outputs associated with the Planned Outage Process
? Comply with OFGEM and internal levels of service.
? The postholder will have a requirement to respond to a number of different challenges in this role.
? Contribute to the development of the safety and customer service culture across the organisation.
? Able to make balanced decisions, taking into account all possible information available, able to consult with others when applicable and anticipate / recognise possible outcomes.
? Although confident to make own decisions, will refer to immediate supervisor or peers for either ratification of own view, or assistance in decision making when necessary.
Skills, Knowledge & Experience
? Capable of interpreting 11kv and LV network diagrams to assess outage requests and establish customer impact
? Able to assess conflicting data to form accurate judgements
? Forms excellent working relationships
? Skilled communicator, able to interact effectively with a range of external and internal customers
? Methodical and well organised
? An ability to work under pressure and to tight timescales is essential
? Skilled with main Microsoft Office products and an aptitude for learning bespoke systems
? Knowledge of PowerOn IT System.
? Working knowledge of Energy Networks Corporate IT systems and their application.
? Working knowledge of Energy Networks procedures and working practices.
? Awareness of health, safety and environmental legislation.
? Ability to devise solutions to complex problems/challenges.
? Knowledge of industrial relations framework.
? Knowledge of the industry’s Guaranteed Standard framework
Internal & External Relationships
Internal
? Operations Manager E&W
? L3 managers in the Operations E&W
? Other colleagues in Customer Service E&W
? Requestors of shutdowns in other business units
? Requestors of shutdowns in contractors working on behalf of SPEN
? Supervisors of the requestors
External
? Operators of un-manned sites (e.g. mobile phones, water companies)
? Members of the public
?
Special Requirements (not mandatory)
? Enthusiastic and flexible individual with drive to succeed and self-motivated.
? Excellent communication skills with individuals at all levels.
? Effective decision maker not inhibited by consultation with others when necessary or give lead as required.
? Ability to deliver objectives without compromising on safety, quality or customer service.
? Good organisation and time management skills.
? Good IT skills and knowledge of corporate systems.
? Awareness of company code of conduct, disciplinary procedures and other HR guidance documentation.
? Working knowledge of company Health & Safety requirements and compliance.
Minimum Criteria (mandatory)
Criteria Essential/Desirable
Computer literacy – e.g. Microsoft Office suite
Experience of dealing effectively with external and internal customers
Specific:
Ability to learn about new IT systems and applications
Entry Experience:
12 months in a similar environmentBefore You Apply
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