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Outbound Manager
Job Posted: 4 days ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: CR9, Croydon, Greater London
Expire in: 24 days
Job Description
This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
Job Purpose:
Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines.
Location: Croydon CR9 0DB
Department: Warehouse
Hours/Shifts: 40 hours per week (Apply online only) Monday to Friday
Salary: £40,000 to £45,000 (salary dependent on experience)
Key Accountability:
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Ensure that labour cost of Outbound activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms.
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Ensure specific warehouse overheads are contained within the monthly budgetary limits
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Ensure compliance to contractual requirements through the achievement of specific KPIs
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Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.
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Align and maintain the outbound delivery schedule with the transportation schedule.
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Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded
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Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce Outbound costs and maximise productivity; monitors performance against agreed targets and re-adjusts plans for continuous improvement
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Manage Data Management clerk to maximise warehouse footprint and stock quantity at pick face with optimum product location.
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Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence
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Investigate customer services issues, provides prompt feedback and implement remedial actions to prevent similar issues
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Manage the Automat Engineer to maximise automation efficiency.
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Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.
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Ensure the department meets all Health & Safety requirements and Direct Reports are aware of their responsibilities.
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Ensure compliance to standard operating procedures
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Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
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Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
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Provide coaching and guidance to colleagues in areas of responsibility
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Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
Competencies:
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.
Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Knowledge, Skills and Experience Required:
Experience of managing managers as direct reports
Level of Decision Making:
Make recommendations for the improvement of processes and procedures
Implementation of corporate processes and procedures in a consistent manner in line with company requirements
Make recommendations for improvements in area of responsibility
Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager
Additional Information:
All management roles within the Service Centre will need to be “on call” for emergency orders
All management roles within the Service Centre will need to participate a weekend working rotaBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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