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Part Time Complaint Handler

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent
Location: Glasgow

Expire in: 10 hours

Job Description

Job Title:        Part Time Complaint Handler

Salary:            £15.11 per hour - 16hrs per week (Tue & Wed 4 pm to 8 pm) and Saturday 9 am to 5 pm

Location:        Glasgow

Are you a Complaints Handler ready to take your career to the next level?

Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.

They work with prominent franchised and independent dealers as well as leading specialist intermediaries.  They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.

They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do.  They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.

This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent customer service and communication skills to good use.

What does the day to day look like?

Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator
	
Adhere to the startline internal procedures and processes, maintaining continuous high standards
	
Own and manage a complaints caseload allocation and manage until resolution reached
	
Fully comply with startline delegated authority limits
	
Liaise directly with FOS in relation to any complaints escalated to them

What shifts would I be working? 

16hrs per week (Tue & Wed 4 pm to 8 pm) and Saturday 9 am to 5 pm

In return our client offers a competitive benefits package including:

Competitive salary
	
15% contributory pension
	
Discretionary bonus
	
33 days annual leave
	
Life Assurance (x4)
	
Wellbeing initiatives

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

Interested? Get in touch with David Colquhoun at (url removed) or (phone number removed) – for a confidential chat about this exciting new Complaint role.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Part Time Complaint Handler job near me in Glasgow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!