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Parts / Service Advisor
Job Posted: 7 days ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Aylesford, Kent
Expire in: 21 days
Job Description
Role:
Service / Parts Advisor
Contract:
Perm
Hours:
Days
Salary:
£35,000
Location:
Aylesford, Kent
What's in it for you?
* Permanent role within a well known, global construction plant manufacturer
* Excellent Pension
* Excellent salary and working culture
* A modern, clean working environment
Client Summary:
A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers.
Position Summary:
* Manage and coordinate all service and parts activities for National Accounts, ensuring KPIs set out in service agreements are being met.
* Provide regular communication and updates.
* Provide support for the Service and Parts Team.
Main Duties:
* Response to incoming messages (phone, emails) within time limits set out in SLAs
* Coordinate solutions with Service Controller and 3rd party suppliers
* Provide regular updates during the machine down scenario
* Ensure all documentation is provided in line with SLAs
* Monitor parts spent and work with Parts Manager on increasing parts penetration
* Monitor and manage Service Contracts
* Log quality and technical issues on Internal Ticketing System
* Provide regular reports on machine downtime, turnaround times, failure types to Service and Solutions Manager
* Attend regular review meetings
Requirements:
* Experience as a Service or Parts Advisor, Service Administrator, Service Controller or similar role in plant, agriculture or commercial vehicles with basic technical understanding
* Excellent communication, telephone and negotiation skills Microsoft Office (Excel, Outlook, Teams)
* SAP Experience preferred but not essential
Interested?
Please send your CV to (url removed)Before You Apply
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Looking for your next career move? Join a top company hiring Parts / Service Advisor job near me in Aylesford, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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