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Parts Telesales Advisor

Job Posted: 14 days ago

Salary: £ 28,560 - 32,844 / Annum
Job Type: Permanent
Location: Cardiff, United Kingdom

Expire in: 14 days

Job Description

Join Our Trade Parts Team

We’re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You’ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.

Why join us

A basic salary of £28,560 pa OTE £32,844 pa (achievable and regularly reached)
	
Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
	
A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
	
Car insurance is included on both of these car schemes 
	
33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
	
Pension scheme which includes permanent health insurance and death-in-service benefit schemes
	
Share Incentive Scheme
	
Staff discounts on vehicles, parts, servicing, and accessories
	
Free Mortgage and pension advice seminars
	
Cycle?to?Work scheme, including e?bikes
	
Discounted gym membership
	
Enhanced Maternity and Paternity policies
	
Opportunities to progress your career and excellent Manufacturer training

Working hours

Monday–Friday 8:30–17:00 (30-min lunch break), plus 1-in-3 Saturday mornings 8:30–12:30

What you’ll do

In this role, you’ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include:

Handling telephone and email enquiries from new and existing B2B customers
	
Processing accurate parts orders and allocating them to the correct delivery routes
	
Making courtesy calls before delivery cut?off times
	
Building positive relationships with trade accounts
	
Suggesting helpful add?on products when appropriate, without applying pressure
	
Maintaining a high call?answering rate
	
Creating and updating sales and VOR reports
	
Supporting our click?and?collect counter when needed
	
Assisting with quarterly stock takes and occasional warehouse/logistics tasks
	
Using parts systems to identify product compatibility and manage queries

We’re looking for someone who brings:

Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment
	
Clear and confident communication skills
	
Good organisational skills and accuracy when processing orders
	
A calm, professional approach and a genuine focus on customer satisfaction
	
Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.

Interested?  Apply now

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Parts Telesales Advisor job near me in Cardiff, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!